Esther Maloba
Summary
Dynamic and results-driven waitress with extensive experience at The Monaco Nairobi, excelling in customer service and order processing. Proven ability to enhance guest satisfaction through effective complaint resolution and strong relationship management. Skilled in cash handling and food delivery coordination, consistently fostering a welcoming dining atmosphere.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
WAITRESS
The Monaco Nairobi
Nairobi
01.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
WAITRESS
Black Samurai Lounge
Nairobi
12.2024 - 12.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Resolved customer complaints promptly to enhance dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled cash transactions and managed the point-of-sale system effectively.
- Prepared beverage orders using established recipes and techniques.
WAITRESS
BAR NEXT DOOR-KILELESHWA
Nairobi
09.2022 - 12.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new waitstaff on company procedures and standards.
Education
Bachelor of Science - Education
Mount Kenya University
Kiambu, Kenya 09.2022 - 12.2024
Some College (No Degree) - Hospitality
The Bar Academy
Nairobi , KenyaSkills
- Table service
- Customer service
- Menu knowledge
- Order processing
- Delivery coordination
- Cash handling
- Relationship management
Languages
English
First Language
Swahili
Proficient (C2)
C2
Timeline
WAITRESS
The Monaco Nairobi
01.2026 - Current
WAITRESS
Black Samurai Lounge
12.2024 - 12.2025
WAITRESS
BAR NEXT DOOR-KILELESHWA
09.2022 - 12.2024
Bachelor of Science - Education
Mount Kenya University
09.2022 - 12.2024
Some College (No Degree) - Hospitality
The Bar Academy