Esther Kiwara
Nairobi, Nairobi Province
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Supermarket Food Server
Quickmart Supermarket
11.2021 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Education
Professional Barista Skills - Coffee Brewing
Baristapro
Nairobi, Nairobi Province, Kenya11.2023
Certificate In Food And Beverage Service - Hospitality
Masai Technical Training Institute
Kajiado, Kajiado District, Kenya06.2022
Skills
- Supervision and leadership
- Organization and Time Management
- Google Workspace
- Written Communication
- Multitasking Abilities
- Excellent Communication
- Time Management
Timeline
Supermarket Food Server
Quickmart Supermarket
11.2021 - Current
Professional Barista Skills - Coffee Brewing
Baristapro
Certificate In Food And Beverage Service - Hospitality
Masai Technical Training Institute
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