Summary
Overview
Work History
Education
Skills
Languages
Past Training
Area Of Expertise
References
Timeline
Generic

Esther Kingoo

Nairobi

Summary

A highly skilled Project Management and Business Administration expert with over a decade of experience in optimizing business processes, fostering a positive corporate culture, and driving organizational success. Proficient in communication, negotiation, time management, leadership, risk management, and critical thinking. Known for problem-solving abilities, strong administrative skills, and impeccable attention to detail. Fluent in both English and Swahili. Big-picture Unit Coordinator with 15 years of experience leading team in collaborative patient care. Directs numerous medical professionals in both general and specialized practices to tend to every patient need. Passionate in promoting total health and well-being. Unit Coordinator with 15 years of human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Maintains compassionate environment and service delivery approach to improve functioning and reduce trauma symptoms. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions. Organized Health Unit Coordinator with 14 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.

Overview

14
14
years of professional experience

Work History

Unit Coordinator

The Aga Khan University Hospital
01.2011 - Current
  • Controlling unit stock
  • Receiving all incoming calls, emails and answering them
  • Maintaining effective filling system
  • Ordering and receiving of stocks in unit
  • Managing admissions and discharge of patients
  • Preparing daily report of all critical departments
  • Controlling of visitors and offering direction to them
  • Assisting in all administrative tasks related to Nursing Practice Office
  • Observing and comply with environmental health and occupational safety measures and regulations
  • Performing standard secretarial task, e.g
  • Filling, copying, faxing, handle routine correspondence, generate reports per standard templates
  • Preparing, distributing and keeping track of programs based monthly statistics for presentation to departments.
  • Provided care for 15-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Coordinated non-clinical and ancillary services of assigned patient care units.
  • Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.

Accounts Assistant

Athi Farm Exporters
01.2010 - 01.2011
  • Monitoring daily communications and answering any queries
  • Preparing statutory accounts
  • Ensuring payments, amounts and records are correct
  • Working with spreadsheets, sales and purchase ledgers and journals
  • Recording and filing cash transactions
  • Controlling credit and chasing debt
  • Invoice processing and filing
  • Processing expense requests for accountant to approve
  • Bank reconciliation
  • Liaising with third party providers, clients and suppliers.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Communicated regularly with customers regarding account questions and issues.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

Education

Degree in project management -

University of Nairobi
Kenya
11.2023

Diploma in business management -

University of Nairobi
Kenya
01.2017

Diploma in clearing and forwarding -

West Minister
Kenya
01.2012

Kenya Certificate in Secondary Education (O -Levels) -

A.I.C Nyayo Girls Secondary School
Kenya
01.2002

Skills

  • New Resident Orientation
  • Supply Inventory
  • Patient Flow
  • Resident Care Plan
  • Multidisciplinary Team Collaboration
  • Progress Monitoring
  • Process Improvements
  • Department Collaboration

Languages

English & Swahili

Past Training

Athi Farm exporters 2009- 2011

Area Of Expertise

Communication || Negotiation || Scheduling and Time Management || Leadership || Risk Management || Critical Thinking and Problem Solving || Administrative skills || Interpersonal skills || Critical thinking || Communication || Attention to detail

References

Gloria Muita, Stock controller, P. O. Box 30270-00100, Nairobi, +254 (0) 724 671 805, Gloria.muita@aku.edu Emily Ashiundu, The Manager, P. O. Box 30270 - 00100, Nairobi, +254 (0) 722 773 295, Emily.ashiundu@aku.edu

Timeline

Unit Coordinator

The Aga Khan University Hospital
01.2011 - Current

Accounts Assistant

Athi Farm Exporters
01.2010 - 01.2011

Degree in project management -

University of Nairobi

Diploma in business management -

University of Nairobi

Diploma in clearing and forwarding -

West Minister

Kenya Certificate in Secondary Education (O -Levels) -

A.I.C Nyayo Girls Secondary School
Esther Kingoo