ESTHER KEMUNTO OMAIYO
Sales And Marketing/Administration
Nairobi,Nairobi
Summary
To seek and associate myself with a professionally driven, well respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying academic knowledge, skills and enthusiasm; which will assist in career development and contribute effectively to the progress of the organization and society as well.
Self driven management professional with demonstrated success supervising staff and building teams. Skilled in fast moving consumer goods (FGM) and solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Sales Supervisor
PROTO ENERGY LTD
Nairobi, Nairobi
12.2023 - Current
- Being in charge of a team, monitoring their performance and attainment of the set targets and ensuring that the team is following the company policies and procedures.
- Remotely supervise all drivers assigned to ensure that he/she is actively sell as per the set program
- Analyze, troubleshoot, document wide market issues to ensure smooth operations
- Consistently tracking of the assets and report any anomaly
- Daily recompilation of the drivers sales report
- Ensure all orders have been dispatched on time
- Ensure quick resolutions of customer complaints to ensure maximum customer satisfaction
- Ensure container targets are met 100%
Internal Marketing Representative/senior Agent
DIAL AFRIKA LIMITED
Nairobi, Nairobi
06.2023 - 11.2023
- Understand all organization’s products, services, procedures, guidelines and communicate the same to all team members
- Attend to queries/Inquiries raised to call center agents and accord assistance/Escalate to relevant department when needed
- Working with the team to ensure consistency in messaging and call branding
- Good communication between the employees and Management
- Finding ways in which employees are enthused about the product and the company
- Handling corporate Clients and their accounts, managed approximately 30 accounts
- This entails both Credit and Appointment customers
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Customer Service Representative
DIAL AFRIKA LIMITED
Nairobi, Nairobi ,Ngong Road
06.2021 - 03.2023
- Handling inbound and outbound calls ,
- Meeting and exceeding sales goals
- Following up on customers’ orders, and ensure that customers have been served
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
ISON BPO
, Nairobi ,Mombasa Road
03.2021 - 08.2021
- Working as a customer care agent handling inbound calls by working as an agent
- I have learnt how to be patient and how to handle different types of customers with the aim of giving a solution by solving customers issues, being accurate and attention to detail and also excellent organizational skills and time management
FRONT OFFICE
E-MASKANI
Nairobi, Nairobi
10.2020 - 02.2021
- Welcoming guests, receiving and delivering all incoming and outgoing mail and packages
- Answering all calls and directing as needed
- Scheduling meetings and coordinating office activities
Waiter
Spez Catering by Design-Safaricom
Nairobi, Karen
07.2019 - 02.2020
- Serving Food in Events and conference meetings
- Decorations and party set-up
- Baby showers, Birthday parties and Official events
- The capacity to keep calm and cater on no matter what
- Service techniques and arrangement of dishes
- Patience while handling difficult clients
Education
Diploma In Hospitality Management -
Kiriri Women University -Of Science- And Technology
Kiambu,Kenya 01.2018 - 01.2020
Kenya Certificate of Secondary Education - Highschool
Ndururuno Secondary School
Nairobi 01.2013 - 01.2016
Kenya Certificate of Primary Education - Primary Level
Thika Road Primary
Nairobi 01.2007 - 01.2012
Skills
CRM software proficiency
Goals and performance
Team assistance
Team oversight
Call center experience
Troubleshooting
Marketing
Escalation control
Oral and writing communication
Problem-solving skills
Accomplishments
- The capacity to keep calm and cater on no matter what
- Service techniques and arrangement of dishes
- Patience while handling difficult clients
References
- Ms. Linder Ongeri, Human Resource, Dial Afrika, ongerilinder@gmail.com, 0726965924
- Stephen Ombogo, Customer Service Manager, Proto Energy Limited, sombogo@protoenergy.com, 0708312995
- Ms. Rose Waringa, Supervisor, Spez Catering by Design, waringarose@gmail.com, 0729017173
Training
- MS Word
- MS Windows
- MS Excel
- MS Access
- MS PowerPoint
- MS Publisher
Personal Information
Nationality: Kenyan
Timeline
Sales Supervisor
PROTO ENERGY LTD
12.2023 - Current
Internal Marketing Representative/senior Agent
DIAL AFRIKA LIMITED
06.2023 - 11.2023
Customer Service Representative
DIAL AFRIKA LIMITED
06.2021 - 03.2023
Customer Service Representative
ISON BPO
03.2021 - 08.2021
FRONT OFFICE
E-MASKANI
10.2020 - 02.2021
Waiter
Spez Catering by Design-Safaricom
07.2019 - 02.2020
Diploma In Hospitality Management -
Kiriri Women University -Of Science- And Technology
01.2018 - 01.2020
Kenya Certificate of Secondary Education - Highschool
Ndururuno Secondary School
01.2013 - 01.2016
Kenya Certificate of Primary Education - Primary Level
Thika Road Primary
01.2007 - 01.2012
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