Esther Gachanja
Nairobi,Kajiado District
Summary
Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and health care team regarding health concerns, nutrition, cleanliness, and household activities.
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Compassionate healthcare professional with experience providing quality patient support. First Aid and CPR trained.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Volunteer Care Assistant
Kenyatta Medical Center
Nairobi
01.2023 - 02.2024
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behavior closely, reporting changes or concerns promptly.
Customer service representative
Stepwise
Nairobi
01.2022 - 12.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Bachelor of Arts - Strategic Development
CATHOLIC UNIVERSITY OF EASTERN AFRICA
NAIROBI 05.2016 - 01.2019
Diploma of Higher Education - Strategic Development
Catholic University of Eastern Africa
Nairobi 01.2017 - 05.2018
Skills
- Patient observations
- Person-centered care plans
- First Aid
- Elderly care
- Patient handling and positioning
- Calm under pressure
- Personal care assistance
- Safeguarding knowledge
- Housekeeping
Languages
English
Fluent
Affiliations
- Reading Books, Travelling, Networking, Learning New Skills
Accomplishments
Awarded Care Certificate By Caredemy
Timeline
Volunteer Care Assistant
Kenyatta Medical Center
01.2023 - 02.2024
Customer service representative
Stepwise
01.2022 - 12.2022
Diploma of Higher Education - Strategic Development
Catholic University of Eastern Africa
01.2017 - 05.2018
Bachelor of Arts - Strategic Development
CATHOLIC UNIVERSITY OF EASTERN AFRICA
05.2016 - 01.2019
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