Esther Apondi
Sales Representative
Nairobi
Summary
Results-driven healthcare sales professional with over 5 years of experience selling and distributing non-pharmaceutical healthcare products in hospital and clinical environments. Expertise in client engagement, product demonstrations, evaluations, and territory management has fostered strong relationships with healthcare professionals, procurement teams, and facility staff while consistently exceeding sales targets. Detail-oriented and highly trainable, motivated to transition into medical diagnostics sales through structured training and hands-on learning opportunities. Committed to leveraging a proven track record in healthcare sales to drive growth and enhance patient care outcomes.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Sales Representative
Saraya Kenya
03.2023 - 12.2025
- Sold and distributed non-pharmaceutical healthcare and hygiene solutions to hospitals and clinics within assigned territory.
- Conducted product presentations and basic demonstrations to healthcare staff, emphasizing correct usage, safety, and infection prevention practices.
- Supported product trials and evaluations by coordinating samples and gathering structured feedback from end users.
- Built and maintained professional relationships with clinicians, infection control teams, procurement staff, and facility managers.
- Collected market feedback and usage observations to support sales planning and customer retention.
- Maintained accurate sales activity records, follow-ups, and reports using CRM tools.
- Participated in healthcare activations, awareness sessions, and new product introductions.
- Consistently met assigned sales targets while maintaining high customer satisfaction.
Sales Representative
Amiken Ltd
03.2018 - 12.2022
- Sold and distributed non-pharmaceutical healthcare and consumer products to hospitals, clinics, retail outlets, and institutional clients.
- Conducted client visits to explain product features, benefits, and proper usage.
- Supported product promotions and awareness activities to increase visibility and demand.
- Maintained accurate sales and client records to support follow-ups and territory planning.
- Assisted in launching new non-pharmaceutical products and expanding the client base.
- Achieved individual sales targets and contributed to overall business growth.
- Recognized for professionalism, consistency, and strong client relationship management.
Supervisor
Funzone Company Ltd
09.2016 - 12.2017
- Supervised billing and front-line service staff during events, ensuring smooth and professional operations
- Oversaw banqueting and outside catering logistics, including vendor coordination and timely service delivery
- Led event setup and breakdown activities in alignment with client specifications and safety protocols
- Handled guest concerns and escalations, ensuring quick resolution and high customer satisfaction
- Conducted routine checks to maintain hygiene, service standards, and compliance with health regulations
- Trained and coached service staff on hospitality protocols and customer interaction techniques
Programs Officer
Safe Spaces Organization
01.2014 - 05.2016
- Designed and implemented life skills training programs for youth aligned with organizational goals
- Coordinated strategic timetables, resource allocation, and task execution across projects
- Created monthly reports based on program outcomes, supported by data insights
- Partnered with stakeholders and donors to ensure program funding and longevity
- Led sessions that directly impacted over 100 youth per term and improved retention
- Earned praise for efficient program delivery and fostering community partnerships
Service Personnel
Crowne Plaza Hotel
05.2010 - 12.2014
- Delivered professional dining services in banquets and room service settings
- Ensured high guest satisfaction through personalized service and attention to dietary needs
- Coordinated with kitchen and service staff for accuracy and timing of meal delivery
- Achieved personal service targets and improved guest review ratings
- Trained seasonal staff during peak periods, enhancing team efficiency
- Awarded for excellent service during corporate and VIP events
- Assisted in event setup and breakdown, ensuring compliance with brand and hygiene standards
- Resolved guest complaints efficiently and professionally, maintaining brand reputation
- Contributed to upselling initiatives, increasing revenue through food and beverage recommendations
Education
Public Relations
Kenya Institute of Management
03.2010
Sales & Marketing
Unity College of Professionals
10.2008
Computer Literacy
Multiface Computer Training College
03.2006
Highschool Education
St. Barnabas Girls Secondary School
11.2005
Skills
Customer needs assessment
Sales closing
Customer relationship building
Product and service knowledge
Relationship building
Business development
Interpersonal communication skills
Sales forecasting
Sales presentations
Lead generation
Sales strategy development
Upselling and cross selling
CRM proficiency
References
Mathew Kipkogey,
Commercial Manager,
Saraya Kenya Ltd,
Tel.0723551821.
Mrs,Diana Chege,
Human Resource,
Amiken Ltd,
Tel.0721534095
Timeline
Sales Representative
Saraya Kenya
03.2023 - 12.2025
Sales Representative
Amiken Ltd
03.2018 - 12.2022
Supervisor
Funzone Company Ltd
09.2016 - 12.2017
Programs Officer
Safe Spaces Organization
01.2014 - 05.2016
Service Personnel
Crowne Plaza Hotel
05.2010 - 12.2014
Public Relations
Kenya Institute of Management
Sales & Marketing
Unity College of Professionals
Computer Literacy
Multiface Computer Training College
Highschool Education
St. Barnabas Girls Secondary School