Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Eskedar Ngaruiya
Customer Service Representative
Nairobi,Nairobi
Summary
Overview
4
years of professional experience
1
Certification
3
Languages
Work History
Call Center InternationalNairobi
Call center representative agent
05.2022 - Current
Job overview
- Upselling products or services
- Documenting customer interactions
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
Personal EmployerRemote
Virtual Assistant
03.2023 - 09.2023
Job overview
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
- Promoted company values through consistent representation of brand voice in all written communications.
- Boosted team morale with proactive communication skills that fostered a positive work environment.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Managed CRM input, exports and clean up.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Uploaded files for team use on Google Suite and SharePoint.
- Assisted coworkers and staff members with special tasks on daily basis.
Colors and momentsNairobi
Receptionist and social media manager
06.2022 - 01.2024
Job overview
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
Fairways Hotel KampalaKampala
Hotelier on Internship
06.2021 - 09.2021
Job overview
- Ensuring customer satisfaction through attentive service
- Answering phone calls and addressing guests concerns
- Listening and understanding of customers’ needs and grievances
- Handling of reservations
- Managing various sections to achieve set goals.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Collected, arranged, and input information into database system.
Boma hotelNairobi
Hotelier on Internship
01.2021 - 05.2021
Job overview
- Resolving service and product issues
- Serving customers by providing product and service information
- Planning and coordinating during events
- In charge of various sections of productions and allocation of duties.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
Boma Inn HotelEldoret
Hotelier on Internship
06.2020 - 09.2020
Job overview
- Ensuring quality experiences for both customers and colleagues
- Understanding customer’s needs
- Building rapports between customers and staff.
Education
Boma International Hospitality College in partnership with Business & Hotel Management school Lucerne, SwitzerlandNairobi
Diploma in Culinary Arts from Hotel Management
01.2019 - 1 2022
University Overview
Moi Girls School NairobiNairobi
Kenya Certificate Secondary Education
01.2016 - 1 2019
University Overview
Nuru Preparatory SchoolNairobi
Kenya Certificate Primary Education
01.2004 - 1 2015
University Overview
Skills
Teamwork and personal relation skillsundefined
References
References
- Nicholas Mwangi, nickmbatia@gmail.com, 0794790123
- Lucy Wanjiru, Lucygituku@gmail.com, 0702504400
- Robert Kabia, Robert.Kabia@bihc.ac.ke, 0722484346
- Alfred Ocjieng, AlfredOchieng@gmail.com, 0720316133
Certification
Certification of Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certification of Service
01-2024
Virtual Assistant
Personal Employer
03.2023 - 09.2023
Receptionist and social media manager
Colors and moments
06.2022 - 01.2024
Call center representative agent
Call Center International
05.2022 - Current
Hotelier on Internship
Fairways Hotel Kampala
06.2021 - 09.2021
Hotelier on Internship
Boma hotel
01.2021 - 05.2021
Hotelier on Internship
Boma Inn Hotel
06.2020 - 09.2020
Boma International Hospitality College in partnership with Business & Hotel Management school Lucerne, Switzerland
Diploma in Culinary Arts from Hotel Management
01.2019 - 1 2022
Moi Girls School Nairobi
Kenya Certificate Secondary Education
01.2016 - 1 2019
Nuru Preparatory School
Kenya Certificate Primary Education
01.2004 - 1 2015
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