Ernest Emisiko Otanga

Key Accomplishments:

• Implemented IT platforms (Salesforce and Taro works mobile platform) across 13 branches in Kenya and Uganda, and 5 warehouses in Kenya, by mapping business processes using BPMN, resulting in 30% increase in data accuracy and 25% reduction in operational inefficiencies
• Established and managed logistics department and customer support operations, resulting in improved overall efficiency
• Implemented data-driven analytics, including regression and predictive modeling, to optimize stock management processes, leading to 15% reduction in stock losses and 20% increase in overall stock turnover
• Streamlined warranty replacement processes, enhancing customer satisfaction and increasing warranty product replacement rates by 40%
• Developed and delivered staff refresher training programs, fostering higher engagement and productivity, resulting in 20% increase in productivity and 25% decrease in errors
• Led development and implementation of Bidhaa Sasa's Business Continuity and Resilience policy, framework, and plan, ensuring organizational preparedness.

Roles:

• Strengthening capacity of regional teams through efficient operational processes and continuous improvement initiatives
• Lead logistics operations with cross-functional team of 18 staff members, ensuring seamless execution of tasks
• Orchestrating organization's logistic vision and mission, aligning them with strategic objectives
• Utilizing logistics analytics to drive data-driven decision-making and optimize operational efficiency
• Supporting and coached branch managers and field-based staff to improve performance
• Lead change management initiatives, guiding teams through organizational transitions
• Organizing and conducting on-boarding and refresher training, empowering staff with essential skills
• Identifying internal operational needs and troubleshooted systems-related issues
• Developing and optimizing processes, created process maps, and ensured effective tool usage
• Providing employee and branch operations manuals for standardization
• Managing improvement teams and facilitated process enhancements
• Tracking and communicating project statuses to management, promoting transparency and accountability
• Assisting in budget planning, resource allocation, and schedule implementation
• Conducting logistics team performance evaluations and defined key performance indicators.
• Designed on-boarding process for new personnel, expediting full operational competency through standardized curricula.

Key Accomplishments

• Organized and coordinated the first ever stakeholder meeting with Nairobi County and national government officials, fostering positive relationships and conducive operating conditions, resulting in 40% improvement in regulatory compliance and support
• Established and maintained harmonious relationships with government officials and community leaders, facilitating smooth operations
• Streamlined site approval processes, reducing approval time by 25%, and enabling launch of new facilities within projected timelines
• Conducted awareness campaigns to foster acceptance of Sanergy's operations and model in Nairobi, leading to a 20% increase in public acceptance.

Roles:

• Collaborating with various departments to support smooth company operations
• Conducting stakeholder consultations and engaged in government and community interactions
• Developing and maintaining relationships with government officials to ensure compliance and cooperation
• Handling crisis management situations with efficiency
• Orchestrated and executed successful events to engage stakeholders
• Designing stakeholder engagement processes and communication strategies to ensure effective information dissemination
• Procuring licenses and ensured regulatory compliance.
• Alerted the organization of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.

Key Accomplishments

• Implemented infraction and grievances investigation and resolution processes, reducing response time by 40% and improving overall efficiency
• Led the re-engineering of the main monitoring and evaluation tool, resulting in a 30% reduction in data collection time and improved accuracy in evaluation processes
• Coordinated the successful launch of 15 academies in various regions within timelines and budgets
• Improved compliance and quality in specific regions, achieving a 95% pupil retention rate.

Roles

• Engaging with government and community stakeholders to foster collaborative relationships
• Implementing strategies and documented recommendations for consistent execution
• Providing logistics support to ensure smooth academy operations
• Identifying and exploiting business opportunities to drive growth
• Conducting training for academy managers, support officers, and quality assurance inspectors.
• Coached employees through day-to-day work and complex problems.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Key Accomplishments

• Managed and supervised eight academies, achieving consistent student growth and compliance rates
• Improved student retention rates through process re-engineering
• Ensured 100% detection and control of failure modes in admissions, fee payments, withdrawals, and absences
• Resolved various academy-related issues, leading to a 25% decrease in operational disruptions.

Roles:

• Conducting training sessions for staff development
• Managing government and community relations to facilitate operations
• Implementing marketing strategies to promote the organization's offerings
• Focused on continuous improvement and quality assurance to elevate academy standards
• Handled personnel and crisis management situations.

Key Accomplishments:

• Recruited, trained, and funded women, youth, and smallholder farmer groups
• Managed loan portfolios, maintaining low Portfolio at Risk rates
• Successfully implemented asset financing in agriculture lending:

Roles

• Mobilizing savings and providing entrepreneurial skills training to clients
• Conducting credit analysis and appraisal to assess loan applications
• Monitoring and recovering loans, ensuring optimal portfolio performance
• Managing group lending and agribusiness financing activities.

Leadership and Management program for Impact

• Leading Self
• Leading Others
• Leading the Business

• Degree Awarded with [Honors]