Eric Muriuki

• System Monitoring and Performance Management: Actively monitor IT systems, network performance, and key metrics to identify potential issues and proactively address them, ensuring optimal uptime and reliability.
• Incident Management: Lead the incident response process by quickly identifying the root cause of system disruptions, coordinating with relevant teams to resolve issues efficiently, and communicating updates to stakeholders.
• Capacity Planning: Analyze system usage trends to forecast future needs, proactively manage resource allocation, and implement capacity upgrades to prevent performance bottlenecks.
• Vendor Management: Manage relationships with external IT vendors, including service level agreements (SLAs), contract negotiations, and performance reviews to ensure quality service delivery.
• Change Management: Oversee the implementation of new technologies, updates, and configuration changes, ensuring proper testing, communication, and risk mitigation strategies are in place.
• Security Management: Collaborate with the security team to enforce security policies, monitor for potential threats, and implement necessary security measures to protect IT infrastructure.
• Cost Optimization: Develop and manage IT budgets, identify cost-saving opportunities, and optimize resource utilization to maximize efficiency.
• Team Leadership: Lead and mentor the IT operations team, assigning tasks, providing technical guidance, and fostering a culture of continuous improvement.
• Compliance Management: Ensure IT operations adhere to relevant industry regulations and compliance standards, including data privacy and security requirements.
• Reporting and Analysis: Generate reports on system performance, incident trends, and key metrics to inform decision-making and identify areas for improvement.

• Administer and maintain the Salesforce platform, including user management, profile and permission set configuration, security settings, and data management.
• Customize and configure Salesforce to support the specific needs of our sales and marketing teams, including creating custom fields, page layouts, workflows, and reports.
• Collaborate with stakeholders to gather requirements and translate them into Salesforce customizations and enhancements.
• Create and manage Salesforce data, ensuring data accuracy, integrity, and consistency.
• Develop and maintain Salesforce reports and dashboards to provide actionable insights to sales and marketing teams.
• Provide ongoing training and support to users, ensuring they are proficient in using Salesforce and maximizing its potential.
• Stay up-to-date with Salesforce releases and new features, evaluate their impact on our business, and implement changes accordingly.
• Troubleshoot and resolve issues related to Salesforce functionality, configuration, and data.
• Collaborate with cross-functional teams to integrate Salesforce with other business systems and tools.
• Continuously improve and optimize Salesforce processes and workflows to drive efficiency and productivity.
• Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
• Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies

Company Overview: Energy

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Providing documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance