ERIC MAGATI OGENCHE
Software Developer
Summary
PROFILE SUMMARY: ICT specialist with over 7 experiences in translating business needs into technology solutions. I have proven ability in gathering, process improvement, and vendor management. I excel in leading and mentoring teams. I am experienced in defining and documenting system requirements to deliver both new and continuous improvements to customers. In Addition I exhibit strong product development skills and interpersonal skills
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Programmer (Consultant)
10.2020 - Current
- Coding; Identifying and correcting coding errors
- App Development
- Create and install updates for existing software programs
- Rewriting codes in a different languages, so that programs and applications can be compatible with different systems
- Implementing agile SCRUM methodology
- Developing web pages, implementing SEO, organizing web content
- Creating and installing updates for existing software programs.
Systems Analyst
Tiba Supply
01.2016 - 09.2020
- Responsible for leading a team and alignment of the technical direction
- Create design workflows and specifications needs to support the Business requirements
- Assist with Integration to other systems as required by the Business to ensure delivery of proposed solutions
- Worked with SME’s to understand their requirements and assisted them to co-create their stories
- Worked in compliance with the programming and documentation standards, ICT standards, industry best practices while maintaining in continual improvement and compliance with Safety, Quality and Environmental Management Systems
- Maintained a productive working environment for development teams and acquire appropriate budget for development to support business goals
- Represented the technology perspective on a management or board level
- Established programmes of work (delivered through development)
- Recruited and retention to meet team or IT headcount
- Achievements
- Successfully enhanced new software functionality
- Created a stable office network
- Together with the IT team were able to define end user needs and this increased customer satisfaction leading 50% increase in sales
ICT Business Analyst
Airtel Kenya
08.2016 - 01.2017
- Carried out analysis to define configuration specifications and business technological requirements
- Developed and implement best practices and processes for improved system methods
- Ran system tests to monitor performance and ensure optimum quality
- Worked alongside other teams within the business or the management team to establish business needs
- Conducted product demos with different stakeholders and interviewed end users to gain insight on their end
- Analyzed data using statistical techniques and provided user and management reports
- Modified and customized reports and enhanced existing tools and execution of usage and revenue enhancing promotions
- Undertook value & behavioral segmentation to drive U&R strategies for the business more effectively
- Minimized Churn and increased retention through design and execution of Retention Schemes
- Increased active agents from 8000 and surpassing the 20000 mark
- Achievements
- Partnered with outside agencies to promote number of referrals to evaluations department, resulting in nearly double volume year-over-year
- Customer satisfaction increased 54 %
- Insightful data analysis that led to three fold of airtel money agents
- Successfully managed programs for the growth of the firm.
Product lead development officer
Safaricom
07.2007 - 05.2013
- Ensured timely and professional responses to all complaints, requests and queries received
- Maintain and develop external party relationships
- Efficient dealing of complaints to completion and enabling satisfaction of customer
- Rendering useful administrative support to other members of the customer care team
- Offer Product Development support (VAS technical team)
- Supported IPN (Instant Payment Notification) service
- Supported IPN servers
- Managed new fronts for the IPN service including prospective companies
- Meeting company top management and individuals to lead discussions on IPN issues
- Achievements
- Achieved a PDR of 2.4 which is above average
- Successfully solved customer complaints
- Trained new over 300 new IPN users
- On boarding of 150 new IPN clients
- Streamlined the receivables systems as a result increased process efficiency
- REMUNERATION & AVAILABILITY
- Basic salary, Annual leave ,Allowable allowance and Medical covers
Product Development officer
Safaricom
02.2012 - 03.2013
- Offer Product Development support (VAS technical team)
- Supported IPN (Instant Payment Notification) service
- Supported IPN servers
- Trained new IPN user
- On boarding of 150 new IPN clients
- Managed new fronts for the IPN service including prospective companies
- Meeting company top management and individuals to lead discussions on IPN issues and processes
- Achievements
- Successfully administered debt collections though effective team work strategies
Risk Officer
Safaricom
08.2011 - 12.2011
- Handle hoax SMS
- Respond to fraud issues/queries in the inbox
- Intelligence Gathering
- Sorting alarms as raised through FMS (Fraud Management System)
- Interacting with other departments on risk management affect their respective areas
- Achievements
- I was a key member of a team that oversaw a system overhaul from SUN System to SAP R3 Financials
- Completed my assignments on timely manner
Education
MBA - Entrepreneurship and e-commerce
Catholic University EA
05.2014 - 10.2019
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IESEG school of management France
01.2016 - 05.2016
Bachelor of Computer Applications - undefined
Mangalore University
06.2003 - 10.2006
Skills
TECHNICAL COMPETENCIESIn-depth AnalysisPerformance EvaluationTechnical WritingPACS SupportSystem IntegrationData modellingLanguages C,C,java,javascript,SQLEnvironments Windows, LinuxMethodologies: Agile, waterfallCloud platforms AzureTools Toad,NodejsOTHER KEY SKILLSExcellent communication and Strong leadership skills with strong bias towards taking actionStrong Data analytical and decision-making skillsTeam player with strong interpersonal skills to enhance customer relationsProficient with MS Office packages (Excel, Word, PowerPoint & Access) and enterprise resource planning Systems (Sage software)Organization and Planning: Very at good at planning, reviewing, strategizing and running operations
Affiliations
Certified IT Specialist Mangalore University India
AWARDS
Awarded a long service certificate by the company CEO.
Awarded as best customer service executive in safaricom
LEADERSHIP EXPERIENCE
Led a team of 20 junior IT specialists in Airtel in Usage and Retention Department
Trained over 50 interns during my term in Safaricom
Timeline
Programmer (Consultant)
10.2020 - Current
ICT Business Analyst
Airtel Kenya
08.2016 - 01.2017
Systems Analyst
Tiba Supply
01.2016 - 09.2020
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IESEG school of management France
01.2016 - 05.2016
MBA - Entrepreneurship and e-commerce
Catholic University EA
05.2014 - 10.2019
Product Development officer
Safaricom
02.2012 - 03.2013
Risk Officer
Safaricom
08.2011 - 12.2011
Product lead development officer
Safaricom
07.2007 - 05.2013
Bachelor of Computer Applications - undefined
Mangalore University
06.2003 - 10.2006