Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
SoftwareDeveloper

ERIC MAGATI OGENCHE

Software Developer

Summary

PROFILE SUMMARY: ICT specialist with over 7 experiences in translating business needs into technology solutions. I have proven ability in gathering, process improvement, and vendor management. I excel in leading and mentoring teams. I am experienced in defining and documenting system requirements to deliver both new and continuous improvements to customers. In Addition I exhibit strong product development skills and interpersonal skills

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

Programmer (Consultant)

10.2020 - Current
  • Coding; Identifying and correcting coding errors
  • App Development
  • Create and install updates for existing software programs
  • Rewriting codes in a different languages, so that programs and applications can be compatible with different systems
  • Implementing agile SCRUM methodology
  • Developing web pages, implementing SEO, organizing web content
  • Creating and installing updates for existing software programs.

Systems Analyst

Tiba Supply
01.2016 - 09.2020
  • Responsible for leading a team and alignment of the technical direction
  • Create design workflows and specifications needs to support the Business requirements
  • Assist with Integration to other systems as required by the Business to ensure delivery of proposed solutions
  • Worked with SME’s to understand their requirements and assisted them to co-create their stories
  • Worked in compliance with the programming and documentation standards, ICT standards, industry best practices while maintaining in continual improvement and compliance with Safety, Quality and Environmental Management Systems
  • Maintained a productive working environment for development teams and acquire appropriate budget for development to support business goals
  • Represented the technology perspective on a management or board level
  • Established programmes of work (delivered through development)
  • Recruited and retention to meet team or IT headcount
  • Achievements
  • Successfully enhanced new software functionality
  • Created a stable office network
  • Together with the IT team were able to define end user needs and this increased customer satisfaction leading 50% increase in sales

ICT Business Analyst

Airtel Kenya
08.2016 - 01.2017
  • Carried out analysis to define configuration specifications and business technological requirements
  • Developed and implement best practices and processes for improved system methods
  • Ran system tests to monitor performance and ensure optimum quality
  • Worked alongside other teams within the business or the management team to establish business needs
  • Conducted product demos with different stakeholders and interviewed end users to gain insight on their end
  • Analyzed data using statistical techniques and provided user and management reports
  • Modified and customized reports and enhanced existing tools and execution of usage and revenue enhancing promotions
  • Undertook value & behavioral segmentation to drive U&R strategies for the business more effectively
  • Minimized Churn and increased retention through design and execution of Retention Schemes
  • Increased active agents from 8000 and surpassing the 20000 mark
  • Achievements
  • Partnered with outside agencies to promote number of referrals to evaluations department, resulting in nearly double volume year-over-year
  • Customer satisfaction increased 54 %
  • Insightful data analysis that led to three fold of airtel money agents
  • Successfully managed programs for the growth of the firm.

Product lead development officer

Safaricom
07.2007 - 05.2013
  • Ensured timely and professional responses to all complaints, requests and queries received
  • Maintain and develop external party relationships
  • Efficient dealing of complaints to completion and enabling satisfaction of customer
  • Rendering useful administrative support to other members of the customer care team
  • Offer Product Development support (VAS technical team)
  • Supported IPN (Instant Payment Notification) service
  • Supported IPN servers
  • Managed new fronts for the IPN service including prospective companies
  • Meeting company top management and individuals to lead discussions on IPN issues
  • Achievements
  • Achieved a PDR of 2.4 which is above average
  • Successfully solved customer complaints
  • Trained new over 300 new IPN users
  • On boarding of 150 new IPN clients
  • Streamlined the receivables systems as a result increased process efficiency
  • REMUNERATION & AVAILABILITY
  • Basic salary, Annual leave ,Allowable allowance and Medical covers

Product Development officer

Safaricom
02.2012 - 03.2013
  • Offer Product Development support (VAS technical team)
  • Supported IPN (Instant Payment Notification) service
  • Supported IPN servers
  • Trained new IPN user
  • On boarding of 150 new IPN clients
  • Managed new fronts for the IPN service including prospective companies
  • Meeting company top management and individuals to lead discussions on IPN issues and processes
  • Achievements
  • Successfully administered debt collections though effective team work strategies

Risk Officer

Safaricom
08.2011 - 12.2011
  • Handle hoax SMS
  • Respond to fraud issues/queries in the inbox
  • Intelligence Gathering
  • Sorting alarms as raised through FMS (Fraud Management System)
  • Interacting with other departments on risk management affect their respective areas
  • Achievements
  • I was a key member of a team that oversaw a system overhaul from SUN System to SAP R3 Financials
  • Completed my assignments on timely manner

Education

MBA - Entrepreneurship and e-commerce

Catholic University EA
05.2014 - 10.2019

undefined

IESEG school of management France
01.2016 - 05.2016

Bachelor of Computer Applications - undefined

Mangalore University
06.2003 - 10.2006

Skills

TECHNICAL COMPETENCIESIn-depth AnalysisPerformance EvaluationTechnical WritingPACS SupportSystem IntegrationData modellingLanguages C,C,java,javascript,SQLEnvironments Windows, LinuxMethodologies: Agile, waterfallCloud platforms AzureTools Toad,NodejsOTHER KEY SKILLSExcellent communication and Strong leadership skills with strong bias towards taking actionStrong Data analytical and decision-making skillsTeam player with strong interpersonal skills to enhance customer relationsProficient with MS Office packages (Excel, Word, PowerPoint & Access) and enterprise resource planning Systems (Sage software)Organization and Planning: Very at good at planning, reviewing, strategizing and running operations

Affiliations

Certified IT Specialist Mangalore University India AWARDS Awarded a long service certificate by the company CEO. Awarded as best customer service executive in safaricom LEADERSHIP EXPERIENCE Led a team of 20 junior IT specialists in Airtel in Usage and Retention Department Trained over 50 interns during my term in Safaricom

Timeline

Programmer (Consultant)

10.2020 - Current

ICT Business Analyst

Airtel Kenya
08.2016 - 01.2017

Systems Analyst

Tiba Supply
01.2016 - 09.2020

undefined

IESEG school of management France
01.2016 - 05.2016

MBA - Entrepreneurship and e-commerce

Catholic University EA
05.2014 - 10.2019

Product Development officer

Safaricom
02.2012 - 03.2013

Risk Officer

Safaricom
08.2011 - 12.2011

Product lead development officer

Safaricom
07.2007 - 05.2013

Bachelor of Computer Applications - undefined

Mangalore University
06.2003 - 10.2006
ERIC MAGATI OGENCHESoftware Developer