Eric Luke Mwawuda
Talent Acquisition Analyst
Eldoret, Uasin Gishu
Summary
Experienced with customer relationship management and implementing strategies to improve satisfaction. Utilizes analytical skills to identify and address customer needs. Track record of leveraging communication and problem-solving abilities to create positive outcomes.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Executive
Safaricom PLC
04.2017 - Current
- Handle customer inquiries via telephone.
- Manage and resolve customer complaints.
- Provide customers with product and service information by clearly explaining procedures, answering questions and providing information.
- Identify and escalate priority issues and where necessary, follow up customer concerns.
- Document all customer interaction information according to standard operating procedures.
Human Resources Intern
Sameer Africa
02.2016 - 04.2016
- Maintaining employee personal files and ensuring that filling is as per company standards.
- Providing assistance in managing and resolving employee requests and issues.
- Maintenance and updating of employment register and bio-data information for employees.
- Assist in the administration of the Time and Attendance system.
- Ensuring that accurate reports and data are provided as and when needed.
- Assisting in the administration and implementation of the employee relations policies, processes and procedures to achieve business objectives.
Human Resources Intern
Bank of Africa Kenya Ltd
08.2013 - 12.2013
- Filing employee documents
- Inviting successful applicants for interviews through telephone calls.
- Assisting the Hr department in conducting induction programme for new employees.
- Ensuring that all documents required during the recruitment process are availed to successful employees.
- Assisting the Hr officer in maintaining the securities register.
- Assisting the Hr officer in facilitating the registration of employee motor vehicles under the Bank’s name through correspondence with KRA.
- Filling the pension form for employees who resign and have to be removed from the bank’s pension scheme.
Education
Higher National Diploma - Human Resource Management
Institute of Human Resource Management
01.2013 - 11.2013
Bachelor of Commerce - Human Resources Option
Jomo Kenyatta University
01.2009 - 05.2012
Skills
- Customer service
- Relationship management
- Team collaboration
- Recruitment process documentation
Complaint handling
Adaptability and flexibility
Contacts
0707477129, 0716271152, lmwawuda@gmail.com, P.O Box 2532, Machakos, Machakos, 90100
REFERENCES
Boniface Amuhaya
Team Leader
Safaricom PLC
P.O Box 66827-00800 Nairobi
Cell :0721835862
Email:bamuhaya@safaricom.co.ke
Fiona Kendi
Hr Assistant
Sameer Africa Ltd
P.O Box 30429-00100, Nairobi
Nairobi Cell: 0733209407 /0723297024
Email: Fiona.kendi@sameerafrica.com
Peter Kiilu
Hr Officer
Bank of Africa (K)
P.O. box 69562-00100 Nairobi
Cell: 0726413094
Email:peter.kiilu@boakenya.com
Timeline
Customer Experience Executive
Safaricom PLC
04.2017 - Current
Human Resources Intern
Sameer Africa
02.2016 - 04.2016
Human Resources Intern
Bank of Africa Kenya Ltd
08.2013 - 12.2013
Higher National Diploma - Human Resource Management
Institute of Human Resource Management
01.2013 - 11.2013
Bachelor of Commerce - Human Resources Option
Jomo Kenyatta University
01.2009 - 05.2012
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