Erickson Kaunda
Nairobi
Summary
ICT professional with over 7 years’ experience in IT operations, infrastructure management, and user support across hospitality and corporate environments. Skilled in system installation, maintenance, and cybersecurity, with proven success in ICT asset management, network optimization, and service delivery. Experienced in training and supporting staff, implementing ICT policies, and leading system rollouts. Fluent in English and Swahili, with certifications in Networking and IT Security.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager
The Zanzibar Collection
12.2019 - Current
- Managed all IT operations, including infrastructure, applications, and cybersecurity.
- Installed, configured, and upgraded systems to ensure reliable performance.
- Implemented a cybersecurity strategy, reducing incidents by 50%.
- Oversaw ICT asset management, procurement, and vendor negotiations.
- Led rollout of WiFi and SiteMinder integrations, improving service delivery.
- Supervised and trained a team of 3 IT professionals, building ICT capacity.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Supervisor
The Tamarind Group
06.2016 - 11.2019
- Supervised a team of 5 IT technicians, ensuring efficient service desk support.
- Performed system maintenance, troubleshooting, backups, and upgrades.
- Implemented IT policies and procedures to improve efficiency.
- Managed IT assets, software licensing, and service contracts.
- Provided user training on business systems and new software.
IT Technician
The Tamarind Group
09.2015 - 05.2016
- Provided first-line technical support for hardware, software, and networks.
- Installed and configured systems, performed preventive maintenance, and resolved tickets.
- Processed approximately 30 support requests received daily for
technical assistance. - Supported network cabling, connectivity troubleshooting, and biometric system setup.
Education
Bachelor of Business Information Technology -
Multimedia University of Kenya
Nairobi, Kenya08.2015
Skills
- IT Infrastructure & Network Administration
- Hardware/Software Installation & Configuration
- ICT Asset & Inventory Management
- User Support & Service Desk (L1 & L2)
- Cybersecurity & Data Protection
- System Maintenance & Backups
- Policy Development & Compliance
- Training & Capacity Building
- Vendor & Contract Management
Certification
- - Cisco Certified Network Associate (CCNA)
- - ICSI Network Security Specialist
- - Fortinet Network Security Associate
- - Yeastar Certified Technician (YSCT)
- - Google Workspace Administration
- - ITIL Foundations (Cybrary)
- - Cybersecurity & ICS Security (Cybrary)
- - Google Fundamentals of Digital Marketing
- - Hospitality Manager: Leadership
Languages
English – Fluent
Swahili – Fluent
Timeline
IT Manager
The Zanzibar Collection
12.2019 - Current
IT Supervisor
The Tamarind Group
06.2016 - 11.2019
IT Technician
The Tamarind Group
09.2015 - 05.2016
Bachelor of Business Information Technology -
Multimedia University of Kenya
Similar Profiles
Tatu BugoheTatu Bugohe
Kids Activities Supervisor at The Zanzibar collection hotelKids Activities Supervisor at The Zanzibar collection hotel
Josephat Mng’anyaJosephat Mng’anya
ENGINEERING SUPERVISOR at BAWE ISLAND, THE COCOON COLLECTION - ZANZIBARENGINEERING SUPERVISOR at BAWE ISLAND, THE COCOON COLLECTION - ZANZIBAR
Josephat Mng’anyaJosephat Mng’anya
ENGINEERING SUPERVISOR at BAWE ISLAND, THE COCOON COLLECTION - ZANZIBARENGINEERING SUPERVISOR at BAWE ISLAND, THE COCOON COLLECTION - ZANZIBAR
Kenedy OkelloKenedy Okello
Nursing Officer at Homabay County Referral HospitalNursing Officer at Homabay County Referral Hospital
LEVIS MAINALEVIS MAINA
IT & Communications Officer at Kenya Healthcare FederationIT & Communications Officer at Kenya Healthcare Federation