ERICK BORURA OBAE

• Represent the hotel at the main entrance
• Provide luxurious service and anticipate guests’ needs at all times
• Greet all guests in a polite manner and welcome them to the hotel
• Assist in opening car doors for arriving and departing hotel customers
• Maintain driveway traffic flow to allow main hotel entrance accessibility
• Ensure sufficient space for passenger luggage and offered luggage assistance to all guests
• Examine luggage tags and provided claim tickets that ensured appropriate delivery and luxury service
• Retrieve luggage from luggage storage for guests checking out of the hotel
• Major Accomplishment
• In-depth knowledge of the administrative staff, ownership, and management
• Organizing and providing itinerary options for guests
• Amazing ability to acknowledge all guests as per five star hotel standards
• Ability to physical do tasks for an extended period of time

• Protocol Division, Ministry of Foreign Affairs

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.
• Updated account information to maintain customer records.

In charge of marketing the company and sourcing for business at all fronts, from hotels to private and public entities.

Ensure efficient communication between business and clients at all times.