Hi, I’m
ERIC KARAU NGANGA
Thika, Central Province
Summary
Dynamic Field Service Officer with a proven track record at Spacetech Industrial Services, excelling in root-cause analysis and proactive maintenance. Skilled in electrical systems and problem-solving, I enhance customer satisfaction through efficient service solutions, significantly reducing equipment downtime and improving operational efficiency.
Professional with strong background in field services, specializing in equipment maintenance and customer support. Proven ability to collaborate effectively with teams and adapt to changing requirements, ensuring reliable solutions and outcomes. Skilled in troubleshooting, problem-solving, and maintaining high standards of service delivery. Known for reliability, communication, and results-driven approach.
Overview
9
years of professional experience
Work History
Spacetech Industrial Services
Technical Field Service Officer
01.2023 - Current
Job overview
- Performing root-cause analysis on recurring issues identifying patterns that lead to implementing preventive measures.
- Handling emergency call-outs promptly delivering fast resolutions that maintain excellent levels of client satisfaction.
- Reducing dairy equipment downtime, promptly diagnosing and attending technical issues.
- Increasing equipment uptime with proactive maintenance and regular inspections.
- Deliver comprehensive reports on completed projects, highlighting key results and recommendations for future improvements.
- Installing, commissioning and conducting trainings on dairy equipment.
Shanghai Precise Light Packaging Industries
Contract Field Service Engineer
03.2021 - 12.2022
Job overview
- Performed onsite installation, commissioning and maintenance of dairy equipment and processing lines.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
Muranga Cooperative Creameries
Maintenance Officer
02.2019 - 08.2020
Job overview
- Improved equipment reliability by conducting regular maintenance and inspections.
- Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
- Performed comprehensive assessments of equipment condition, identifying opportunities for improvement or replacement when necessary.
- Reduced downtime through preventative maintenance tasks and timely repairs.
- Reviewed production, quality and maintenance reports and statistics to plan and modify maintenance activities.
- Scheduled and oversaw maintenance, repair and installation activities.
Bidco Africa Limited
Supervisor
02.2016 - 01.2019
Job overview
- Oversaw daily operations in the engineering stores department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions when receiving goods from suppliers.
- Streamlined inventory management processes, leading to more organized and efficient stock handling procedures.
Education
The Presbyterian University of East AfricaKikuyu
from Theological Studies
09-2025
University Overview
Diploma in Theological Education by Extension (TEE)
Dedan Kimathi University of TechnologyNyeri, Nyeri District, Kenya
Bachelor of Science from Mechatronics Engineering
05-2015
University Overview
- Degree Awarded with 2nd -Upper Class Honors
Mururia Secondary SchoolGatundu, Kiambu County
High School Diploma
11-2008
University Overview
Graded B+
Happyland Learning CentreThika, Central Province, Kenya
Certificate from Primary Education
11-2004
University Overview
Scored A- Grade
Skills
- Electro-mechanical systems expertise
- Instrumentation and Controls
- Workforce management
- Computing skills
- Materials management
- Problem-solving skills
- Interpersonal skills
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Field Service Officer
Spacetech Industrial Services
01.2023 - Current
Contract Field Service Engineer
Shanghai Precise Light Packaging Industries
03.2021 - 12.2022
Maintenance Officer
Muranga Cooperative Creameries
02.2019 - 08.2020
Supervisor
Bidco Africa Limited
02.2016 - 01.2019
The Presbyterian University of East Africa
from Theological Studies
Dedan Kimathi University of Technology
Bachelor of Science from Mechatronics Engineering
Mururia Secondary School
High School Diploma
Happyland Learning Centre
Certificate from Primary Education
Projects
✓ July 2024- Installation and commissioning of UHT Milk processing Plant at Wainyaki Investments Limited-Flora Farm in Kenya.
✓ October -December 2023-Installation and commissioning of UHT Milk Processing line at Sangare Farms Limited in Kenya
✓ Feb 2023-Decommissioning of UHT Processing Line at Superior Dairy Ltd in Embu Kenya
✓ November 2022-Installation and commissioning of UHT Processing Line at Ziara Dairy Limited Kenya.
✓ August 2022-Installation of UHT Milk Processing Line at Finta Farms Dairy in Copperbelt Province Zambia
✓ Jan 2022-Aseptic Filling Machine Training and Operational Support at Brookside Fresh Dairy Kampala Uganda
✓ June 2021-Installation and Commissioning of UHT Filling Machine at Brookside Fresh Dairy in Kampala Uganda.
✓ March 2021-Installation and commissioning of UHT and Fresh Milk Filling Machine at Tanga Fresh Dairy in Tanzania
✓ Jan 2021-Installation and Commissioning of UHT Milk Processing Line and Equipment at Superior Dairies Limited in Kenya.
✓ Oct 2019-Installation and Commissioning of a 33KVA Power Backup Generator at PCEA Makongeni Church in Kenya.
Referees
1. Ms Candy Precise He
Export Sales Manager
Shanghai Precise Light Packaging Industries-China
Email: Candy.he@163.com
2. Mr. Kenneth Nduati
Operations Manager
Spacetech Industrial Services
Email: nduatikenneth2@gmail.com
Expertise
I have in-depth knowledge in;
Food and Dairy Processing Lines- UHT, Yoghurt, and High-values dairy lines, Edible oils production
Equipment; Pasteurizers, Centrifuge Separators, Aseptic Pouch and Brick Packaging Machines, Tubular Sterilizers, Compressors and Steam Boilers.
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