Office Management Softwares
Erick Wanyama
Senior Administration Officer
Nairobi,30
Summary
To pursue a career in a dynamic environment where I can employ and articulate the acquired managerial and social skills for the benefit of any organization
Steadfast, committed and passionate leader/team player, conceives and deploys creative ideas to overcome challenges and advance organizational targets. Quick learner and motivating to encourage successful performance-driven teams. Intuitive attentive listener, readily uncovers problems and offer viable solutions
Overview
10
10
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
CUSTOMER SERVICE AGENT - TRAVEL DOCUMENT UNIT (TDU)
KENYA AIRWAYS
11.2024 - Current
- Thoroughly review and verify travel documents, including passports, visas, and entry permits, to ensure they meet the necessary criteria for international travel
- Maintain clear and effective communication with clients to provide updates on document status, resolve queries, and ensure a smooth and stress-free travel process
- Address and resolve any issues related to travel documents, such as delays, discrepancies, or rejections, by coordinating with relevant authorities and agencies
- Implement quality control measures to minimize errors and ensure the accuracy of all travel documents processed
- Provide exceptional customer service by addressing client inquiries promptly and professionally, maintaining a high level of client satisfaction
- Keep abreast of changes in travel regulations and documentation requirements, updating internal procedures accordingly
ASSISTANT SECURITY AGENT
KENYA AIRWAYS
10.2023 - 10.2024
- Provide customer care service where necessary especially in checkin desk and during security screening where you're supposed to profile and randomly select the passenger who may pose threat to undergo additional security screening
- Act as a frontline officer by administering the required SOP's and professionally provide customer care services where necessary
- Analyzed and assessed potential threat and scanned baggage for suspicious items and chemical compounds
ADMINISTRATIVE ASSISTANT OFFICER
NAKOYONJO COFFEE FACTORY BUNGOMA COUNTY COOPERATIVE UNION
01.2022 - 10.2022
- Collaborated with other departments working as a team in order to centralize the database for easy retrieval of information
- Introduced a user free-friendly electronic filing system which reduced file retrieval time
- Screened and responded to customer emails within 24 hours
- Provided back up support to other departments which was highly admired by General Manager
BUSINESS DEVELOPMENT OFFICER
SEMGIL FIBER SOLUTION COMPANY WORKING FOR ZUKU COMPANY
09.2020 - 12.2021
- Increased customer base by 50% following a series of dedicated sales campaigns
- Conducted efforts with the marketing team and increased sales by 70% in 5 months
- Generated net income of over Kshs.3 Million for a period of 12 months by subscribing 800 new zuku optic fiber internet clients at monthly charges of Ksh.4200
- Encourage the company on need to expand on new internet package of Kshs .2400 per month which is less expensive than the existing internet package of Ksh.4200 monthly
PRODUCTION CLERK OFFICER
UNITED ARYAN EPZ LTD
05.2018 - 03.2020
- Successfully managed the production schedule for different major designs and fashions ensuring 95% on-time delivery rate and contribute 20% increase in overall efficiency
- Identified and resolved over 50 discrepancies in production data improving data accuracy by 90% and enabling more decision-making for management
- Coordinated with cross functional teams to optimize production workflows leading to 25% increase in output
- Successfully ensured production targets are made and reduce wastage by 96% of production targets per hour
CUSTOMER CARE OFFICER
COUNTY COOPERATIVE UNION USHIRIKA BANK
02.2016 - 12.2017
- Resolved an average of 50 inquiries per day
- Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 99%
- Resolved customer's complaints by identifying the root cause of problems and take corrective actions, increasing the client retention rations by 30% in 2017 by responding quickly to their concerns
- Reduced customer complaints through escalated grievances resolution procedures
- Managed existing CMS system, enhancing efficiency of operation
INTERNS ACCOUNTANT OFFICE
COUNTY COOPERATIVE UNION USHIRIKA BANK
05.2015 - 11.2015
- Maintain accurate accounting records, including journal entries, account payable and account receivable
- Deliver support in preparation and analysis of financial statement
- Perform monthly bank and account reconciliation to ensure 100% accuracy of company and bank records
- Skilfully utilize the company accounting software to maintain accurate record keeping
Education
Degree - Business Management, Banking and Finance option
Mt. Kenya University
01.2012 - 05.2015
Basic Computer Packages Training - undefined
01.2012 - 05.2012
B Plain - undefined
St. Peter's Mumias Boys
01.2007 - 05.2010
undefined
Milembe Primary School
01.1997 - 05.2006
Skills
leadership skills
Accomplishments
- Best clerk 2018 in production department recording a continuous 9 consecutive monthly target of the company.
- Farmers lead Nakoyonjo Coffee Factory August 2023.
Leadership Experience
- Inspectors team leader at Nakoyonjo Coffee farmers Bungoma county cooperative union.
- Deputy presiding officer both General Election and by Election in Bungoma county.
- Farmers Lead Nakoyonjo Coffee Factory.
Personalprofilesummary
- Steadfast, committed and passionate leader/team player, conceives and deploys creative ideas to overcome challenges and advance organizational targets. Quick learner and motivating to encourage successful performance-driven teams.
- Intuitive attentive listener, readily uncovers problems and offer viable solutions.
Trainingsandseminars
- Coffee farmers Lead using ISDA (Innovative Solution for Decision Agriculture) software.
- Deputy presiding officer training facilitated by IEBC.
- Aviation Security Training by Kenya Airways 2023.
- Screeners Certification course.
- Integrity Code Training.
- Dangerous Goods Training Course.
- Environmental Health Training course by Huawei Company.
Software
Timeline
CUSTOMER SERVICE AGENT - TRAVEL DOCUMENT UNIT (TDU)
KENYA AIRWAYS
11.2024 - Current
ASSISTANT SECURITY AGENT
KENYA AIRWAYS
10.2023 - 10.2024
ADMINISTRATIVE ASSISTANT OFFICER
NAKOYONJO COFFEE FACTORY BUNGOMA COUNTY COOPERATIVE UNION
01.2022 - 10.2022
BUSINESS DEVELOPMENT OFFICER
SEMGIL FIBER SOLUTION COMPANY WORKING FOR ZUKU COMPANY
09.2020 - 12.2021
PRODUCTION CLERK OFFICER
UNITED ARYAN EPZ LTD
05.2018 - 03.2020
CUSTOMER CARE OFFICER
COUNTY COOPERATIVE UNION USHIRIKA BANK
02.2016 - 12.2017
INTERNS ACCOUNTANT OFFICE
COUNTY COOPERATIVE UNION USHIRIKA BANK
05.2015 - 11.2015
Degree - Business Management, Banking and Finance option
Mt. Kenya University
01.2012 - 05.2015
Basic Computer Packages Training - undefined
01.2012 - 05.2012
B Plain - undefined
St. Peter's Mumias Boys
01.2007 - 05.2010
undefined
Milembe Primary School
01.1997 - 05.2006
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