Erick Otieno
Software Engineer | Data Analyst | Ethical Hacker | Hardware Engineer(POS-Android & Tetra/ATM))
Nairobi
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
6
6
Certifications
Work History
POS Engineer
Tracom Liberia Inc.
2022.05 - 2023.07
- Liberia Revenue Authority TAX System Support, TAX Devices Repair and Maintenance (Fiscal Printer, Electronic Signing Device, ETR).
- Reduced crash rates significantly by diligently troubleshooting reported issues and deploying fixes in a timely manner.
- Provided technical support to end-users, addressing issues promptly and ensuring customer satisfaction in different counties in Liberia.
- Translated technical concepts and information into terms parties could easily comprehend.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations in Liberia Revenue Authority (LRA)
Intern Software Engineer
Tracom Services LTD
2022.01 - 2022.05
- Miliki Project Technician Portal (Liberia Revenue Authority), Miliki Project Supplier Portal (Liberia Revenue Authority).
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Analyzed work to generate logic for new systems, procedures and tests.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Built databases and table structures for web applications.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Senior POS and ATM Engineer
TRACOM SERVICES LTD.
2019.03 - 2022.01
- POS Repair, ATM Installation, Repair and Maintenance, Online Technical Support, Technical Hardware support, Hardware Data Management, Clients Online Support.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Monitored and evaluated engineering performance to recommend improvements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Junior POS Engineer
TRACOM SERVICES LTD.
2018.03 - 2019.03
- POS Repair, POS Initialization in KCB Bank, Equity Bank and Co-operative Bank, VIVO Energy and Total Energies.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
- Streamlined repair processes, reducing production costs while maintaining quality standards.
hardware Intern
TRACOM SERVICES LTD.
6 2017 - 2018.03
- POS Repair, POS Initialization, POS Collection and Delivery.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Generated reports detailing findings and recommendations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Information Technology
Kabarak University
Nakuru, Kenya 2023.05 - Current
Certification in Certified Data Scientist - undefined
AfriCDSA
2023.05 - Current
Diploma in Information Technology - undefined
Zetech University
2021.01 - 2022.05
Certificate in Information Technology - undefined
Zetech University
2020.01 - 2020.05
Certified Ethical Hacking - undefined
Tracom Academy
2021.01 - 2021.05
Certificate in Solar Photovoltaic - undefined
Nairobi Technical Training Institute
Kenya Certificate of Secondary Education - undefined
Upridge High school
2005.01 - 2008.04
No Degree -
Muhoroni Success Primary School
Kisumu, Kenya 1996.04 - 2004.04
Skills
undefined
Certification
CCNA 1
Personal Information
- ID Number: 27713657
- Date of Birth: 08/08/90
- Gender: Male
- Nationality: Kenyan
Key Clients
- NMB (Tanzania)
- CRDB (Tanzania)
- Bank Of Abyssinia (Ethiopia)
- BOA (Ethiopia)
- Cooperative Bank of Oromia (Ethiopia)
- Centenary Bank (Uganda)
- Liberia Revenue Authority (Liberia)
References
- Name: Kevin Babu, Senior Software Engineer, kevinmwita7@gmail.com, +254799135701
- Victor Manthi, Head of Department TRACOM LAB (HOD), TRACOM SERVICES LTD, Nairobi, victor.manthi@tracom.co.ke, +254714288202
- Bernard Otom, Cloud Engineer at AWS, benardotom26@gmail.com, +254791812690
Travelling
Traveling allows me to admire what I call the beauty of nature. Traveling is my favorite hobby because; it allows me to escape my everyday responsibilities. I love to travel with family and friends but, I've also always been the type that would catch a buss just to get away alone if necessary to enjoy nature. That's what I call fun!
Timeline
Bachelor of Science - Information Technology
Kabarak University
2023.05 - Current
Certification in Certified Data Scientist - undefined
AfriCDSA
2023.05 - Current
POS Engineer
Tracom Liberia Inc.
2022.05 - 2023.07
Intern Software Engineer
Tracom Services LTD
2022.01 - 2022.05
Diploma in Information Technology - undefined
Zetech University
2021.01 - 2022.05
Certified Ethical Hacking - undefined
Tracom Academy
2021.01 - 2021.05
Certificate in Information Technology - undefined
Zetech University
2020.01 - 2020.05
Senior POS and ATM Engineer
TRACOM SERVICES LTD.
2019.03 - 2022.01
Junior POS Engineer
TRACOM SERVICES LTD.
2018.03 - 2019.03
Kenya Certificate of Secondary Education - undefined
Upridge High school
2005.01 - 2008.04
No Degree -
Muhoroni Success Primary School
1996.04 - 2004.04
hardware Intern
TRACOM SERVICES LTD.
6 2017 - 2018.03
Certificate in Solar Photovoltaic - undefined
Nairobi Technical Training Institute
CCNA 1
CCNA 2
CCNA 3
CCNP
CEH - Ongoing
Data Scientist - Ongoing
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