Hi, I’m
Erick Osino
Nairobi
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
10
years of professional experience
1
Certification
Work History
Freedom Airlines Limited
Flight Attendant
08.2017 - Current
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
African Express Airways
Flight Attendant
02.2013 - 02.2017
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Education
Catholic University of Eastern AfricaNairobi, Kenya
Bachelor of Arts from Sociology
10.2012
Sacred Heart High SchoolMombasa, Kenya
High School Diploma
11.2007
Skills
- Evacuation Procedures
- Microsoft Word
- Interpersonal Communications
- Adult AED and CPR
- Flight Systems Management
- Airline Operations
- Boarding Coordination
- Guest Accounts
- Crew Resource Management
- Issue Resolution
- Customer Needs Assessments
- Cleanliness and Sanitation
- Critical Thinking
- Conflict Resolution Techniques
- Customer Feedback
- Guest Satisfaction
Languages
Swahili
Native language
English
Proficient
C2
Certification
- The Fundamentals of Digital Marketing, Google - August 2021- November 2021
Timeline
Flight Attendant
Freedom Airlines Limited
08.2017 - Current
Flight Attendant
African Express Airways
02.2013 - 02.2017
Catholic University of Eastern Africa
Bachelor of Arts from Sociology
Sacred Heart High School
High School Diploma
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