Erick Omondi Agong
Nairobi
Summary
Industrious Station Manager with 12 years of experience monitoring station transmission, digital connectivity and content management. Versatile and creative professional certified in Airline Management and customer service. Detail-oriented individual skillful in delegating and prioritizing tasks to maintain effectiveness. Dedicated expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
Reservations, flight operations/Check in Officer
Fly ALS Aviation
01.2022 - 10.2023
- Monitoring system for irregular ticketing bookings
- Updating the ticketing Operations manual
- Implement process to monitor competitive information throughout the region
- Communicate effectively with work group and team meeting
- Coach and mentor employees maintaining periodic performance
- All other duties as assigned by Sales and reservations manager
Administrator
Kijanaheri Medical Centre
10.2020 - 01.2022
- Oversight of daily hospital billing transaction and cash control
- Participated in performance evaluation of staffs
- Solving departmental challenges by coordinating and implementing action plans set
- Assist with recruitment and training of new staffs
- Ensure customers are well attended to
Customer service/Sales and reservations supervisor
Shullys Tours and Travel Malindi
11.2019 - 10.2020
- Oversee and assist customer service employees in the performance of their job duties such as responding to customers inquiries and resolving issues or complaints
- Prioritize, assign, evaluate and supervise the work of all customer service representatives
- Making sales reports on a daily basis
- Coach and mentor employees maintaining periodic performance reviews
- Communicate effectively with work groups and team meeting
- Monitor and drive quality goals and objectives
- Review reports and act to solve problem issues
Station Manager
Silverstone Air Services
11.2017 - 11.2019
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Reduced operational risks while organizing data to forecast performance trends
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Mitigated business risks by working closely with staff members and assessing performance
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted well with customers to build connections and nurture relationships
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Operations Supervisor
Fly 540 Aviation Ltd
03.2008 - 11.2017
- Planned and conducted training programs for airfield personnel
- Worked with tenants and individual departments such as traffic control and customs to keep Operations smooth and efficient
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience
- Provided announcements to passengers to explain baggage procedures
- Stacked unclaimed items onto baggage carts and into storage racks and shelves
- Conducted departure and arrival briefings
- Used booking system to rebook itineraries, issue boarding passes and calculate and collect appropriate fees
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets
- Implemented and enforced safety policies and procedures, confirming compliance with regulations
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader
- Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events
- Researched and implemented new airfield operations technologies to boost workflows and maximize safety
- Prepared daily flight plans and coordinated with other agencies for seamless operations
- Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed
- Led daily operational, safety and security meetings to maintain optimal controls
Internship
Fly 540 Aviation Ltd
01.2008 - 03.2008
- Coordinated ground crew activities to complete objectives on schedule
- Assisted in fueling, cargo management and departure of aircraft on daily departures and arrivals
- Researched and assisted in implementation of new airfield operations technologies to boost workflows and maximize safety
- Supported operations by managing professional communications, tracking data and managing records
- Maintained flight logs on incoming and outgoing flights and individual flights
- Transmitted flight plans and arrival reports to flight and air traffic control centers
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking
- Guided aircraft into and out of parking positions using hand signals
Education
Diploma - Flight Dispatch/Operation
Nairobi Aviation College
Nairobi12.2007
Certificate - Computer Packages
Kenya Institute of Management
Nairobi11.2005
Certificate - Kenya Certificate of Secondary Education
Wang'apala High School
Homabay11.2004
CERTIFICATE - Kenya Certificate Of Primary Education
Kotieno Primary School
Homabay11.2000
Skills
- Aircraft emergency protocols
- Aircraft operations procedures
- First Aid/CPR
- Training and Development
- Security regulations
- Customer Relations
- Financial administration
- Scheduling
- Staff Management
- Workflow planning
- Payroll and budgeting
- Airline Operations
- Operating Procedures
- Implementation planning
- Flight records management
- Airfield safety expertise
- Flight log updates
- Cultural Awareness
Languages
English
Kiswahili
Personal Information
Title: Flight Operations/Manager
Training
- Dangerous Goods, 07/01/11
- Ramp Safety, 08/01/11
- Emergency Preparedness and Response Seminar, 06/01/11
- Aircraft Weight and Balancing, 04/01/12
- Airside Safety Awareness Course, 03/01/17
- Safety Management System, 06/01/19
- Aviation Security Awareness, 06/01/19
- Crew Resource Management, 06/01/19
- Customer Service, 06/01/19
Timeline
Reservations, flight operations/Check in Officer
Fly ALS Aviation
01.2022 - 10.2023
Administrator
Kijanaheri Medical Centre
10.2020 - 01.2022
Customer service/Sales and reservations supervisor
Shullys Tours and Travel Malindi
11.2019 - 10.2020
Station Manager
Silverstone Air Services
11.2017 - 11.2019
Operations Supervisor
Fly 540 Aviation Ltd
03.2008 - 11.2017
Internship
Fly 540 Aviation Ltd
01.2008 - 03.2008
Diploma - Flight Dispatch/Operation
Nairobi Aviation College
Certificate - Computer Packages
Kenya Institute of Management
Certificate - Kenya Certificate of Secondary Education
Wang'apala High School
CERTIFICATE - Kenya Certificate Of Primary Education
Kotieno Primary School
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