ERICK NJENGA
Business Development Officer
Ngara
Summary
Multifaceted, highly motivated dynamic and results-driven Business Development Officer with 6 years in Development & execution of sales, Lead generation & conversion, product sales & marketing, project management, account management & partner network. Passionate about business, sales and marketing.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Assistant Business Development Officer
ITOCHU CORPORATION
03.2023 - Current
- Identifying key industries in Eastern Africa, collaborate across units for growth while ensuring compliance with ITOCHU's compliance guidelines, and focus on increasing sales in key regions
- Manage local sales/business development and identify opportunities across various sectors in East Africa
- Lead strategy implementation reviews; stay informed of industry trends/potentials; coordinate planning/target agreement processes within East Africa
- Travelling extensively across East Africa, including Kenya, Tanzania, Uganda, and Rwanda, with possibility of covering additional countries
- Execute strategies for business management/sub-regional growth/local presence/support cross regional project implementation/customer focus groups/local investment projects/acquisitions/etc
- Leading customer-focused Sales Team to optimize market share/profit margins and maintain long-term competitiveness
- Maintain and develop relationships with East African local industries and suppliers of Head Office, and by understanding their needs and capabilities
- Enable Head Office to trade chemicals and related items to East Africa
- Coordination between customers and HQ for their smooth trade transactions with knowledge of product information, market needs and customer's requirements
- To identify, develop and communicate any new and emerging business opportunities to Head Office
- Maintain and develop relationships with East African local industries and suppliers of Head Office, and by understanding their needs and capabilities
- Oversee below products in East Africa Market: - -Bio-stimulant (ATONIK) from OAT Agrio co
- Ltd Japan
- Gelatin from UG to Nitta Gelatin in Japan
- Gum rosin from UG to Itochu in Japan
- TDI & Econykol, MDI based foam from Mitsui Chemicals
- Polyol from SK Chemicals & Kukdo Chemicals
- SAP from Nippon Shokubai
- Feed additives- DLM from Sumitomo Chemical
- Coated-release fertilizer Meister/Nutricote from JCAM AGRI Co Ltd in Japan
- Machinery Company- ISUZU, HITACHI promotion in East Africa
- DCP/MCP from Leno Group in China to E.A market.
Chemical /Technical Sales Support
Diversey East Africa Limited
12.2020 - 03.2023
- Replenish FMCG chemicals like Chlorine (45kgs), ferric chloride, sulfuric acid on behalf of Diversey in Water Treatment and Utilities in CCBA Nairobi bottlers to ensure chemicals results in a smooth run and are used correctly as well as giving weekly reports about chemical usage
- Chemicals are used in Utilities such as boilers, condensers, compressors, and cooling tunnel for juice plant
- Support delivery of services to customers through technical knowledge to explain Diversey Chemicals specifications
- Such chemicals are Caustic (40%), Lubrication Chemicals for convey belts, sanitation & cleaning chemicals
- Analyzing customer needs and recommending relevant chemical products to use within production this would in turn generate revenue for Diversey
- Building and maintaining existing relations with CCBA clients and manage correct application, implementation, monitoring, and control of all Diversey products on site
- To manage oneself to be able to carry out technical support so that service provided to CCBA meets customer standards
- To ensure full compliance of SLA agreement with customer ensuring that all activities are carried out safely to highest quality standards
- To be available to support CCBA production during nightshift, weekends, public holidays, and peak times.
Business Support Specialist
THYAKA Investment
01.2021 - 01.2022
- Support technical team running Water Treatment System by conducting frequent trainings and hard skills on running equipment
- Conducting C.I.P after every 3 months run and changing cartridges that are due
- After this writing report about quality of reverse osmosis membranes and output water
- Maintaining close supervision with the team running the reverse osmosis system and responding to distress technical challenges
- Reduced inefficiencies for increased productivity through thorough analysis of workflows
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
Business Development Officer
Abuja Engineering Company Limited & Leinad General Supplies
01.2021 - 12.2021
- Identifying new and follow up business opportunities as well as prepare business development schedules
- Managed over 50 customers calls per day
- Managing over 20 proposals development every month
- Travel to different destinations and respond to all issues with prompt attention
- Analyzing market scope, finding potential customers, and cultivating relationships with customers on behalf of company
- Write Business plans and proposals for all current business opportunities and tender applications
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions
- Analyzed performance metrics to identify areas of improvement and implement necessary changes in strategy
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation
- Managed diverse portfolio of projects simultaneously while adhering to strict deadlines and budgets constraints.
Sales Support Executive
Kijani Waters Solution Ltd
06.2018 - 11.2019
- Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities
- Proactively seeking ways to drive and streamline daily marketing processes and procedures that supports high performance
- Be part of concept development in relation to the market and sales trends, consumer demographics, preferences, needs and buying habits in the real estate industry
- Keep track of all customers and preferences by serving as the main contact liaison and maintaining clear customer contacts in a database
- Promoting and selling the company's products to realize revenue and Maintain Building relationships with the new and existing clients Planning and performing sales calls, cold calls, presentations, training and events as needed Reviewing orders and sales reports to advise customers and maximize sales.
Sales & Marketing Executive
Kinangop Dairy Limited
03.2018 - 10.2018
- Planning and executing solutions for the sales team to deliver to customers
- Keeping count of every item in the van
- Maintaining existing customers and recruiting new potential customers
- Daily reconciliation with the Route to the Market manager upon return from the field every evening
- Daily transfers of stock from the warehouse to the van every morning & introducing new stock varieties into the market
- Identifying business opportunities with current and prospective customers.
Customer Service Executive
EDU AFRICA
02.2017 - 05.2017
- Resolving customer complaints by investigating problems, developing solutions, and making recommendations to management
- Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Establishing customer relationships and preparing services by collecting and analyzing customer information
- Building sustainable relationships of trust with customers through open and interactive communication
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Streamlined communication channels for improved efficiency in handling customer concerns.
Education
Bachelor of Science in Chemistry, Second class (Upper Division) -
University of Nairobi
01.2016 - 04.2020
KCSE B+ (plus) - undefined
Rungiri Secondary School
01.2011 - 04.2015
Skills
Marketing
Research
New Business Development
Performance Metrics
Prospect targeting
Relationship Management
Client acquisition
Performance Goals
Relationship building and rapport
Proficient in [Software]
CRM Management
Problem-solving abilities
CRM
Project Coordination
Strong Organization
Business Acumen
Project Support
Team Collaboration
Certification
Digital marketing skills training by Google
Contact - Websites
www.linkedin.com/in/erick-k-njenga
Timeline
Senior Assistant Business Development Officer
ITOCHU CORPORATION
03.2023 - Current
Business Support Specialist
THYAKA Investment
01.2021 - 01.2022
Business Development Officer
Abuja Engineering Company Limited & Leinad General Supplies
01.2021 - 12.2021
Chemical /Technical Sales Support
Diversey East Africa Limited
12.2020 - 03.2023
Sales Support Executive
Kijani Waters Solution Ltd
06.2018 - 11.2019
Sales & Marketing Executive
Kinangop Dairy Limited
03.2018 - 10.2018
Customer Service Executive
EDU AFRICA
02.2017 - 05.2017
Bachelor of Science in Chemistry, Second class (Upper Division) -
University of Nairobi
01.2016 - 04.2020
KCSE B+ (plus) - undefined
Rungiri Secondary School
01.2011 - 04.2015