Erick Mutisya Kimeu

Managing ERP implementation and Deployment program for the Open University of Kenya, The Ollessos National Polytechnic (TVET) and Basic Education (KEMIS) under the Kenya Ministry of Education in collaboration with the ICT ministry.

Responsibilities

• Being the SPOC/liaison for the clients, the implementing entity, KoTDA and our partners Agile Biz.
• Leading the solution pitching to potential clients (TONP, KEMIS) including a delivery plan and timeframe for projected go lives with given pre requisites, risks and constraints considered.
• Developed and maintained project documentation such as Project plans, Project management processes, Risk/issue log, Lessons Learnt and any other project documentation.
• Leading the Collection and processing and review and of customer requirements
• Leading business analysis and requirements elicitation sessions with engineering team to decipher the requirements and user stories as given by the client
• Leading test runs and Demos to the clients for the release acceptance of completed deliverables
• Definition of phases scope and objectives, involving all relevant stakeholders and sign off on the same
• Implemented innovative solutions to complex problems, contributing to overall project success and client satisfaction.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Enhanced team productivity with efficient delegation of tasks, ensuring each team member was fully utilized based on skills and expertise.
• Mentored junior team members, fostering an environment of professional growth and development within the organization.
• Improved project efficiency by streamlining communication channels and implementing agile project management methodologies.
• Maintained consistently open lines of communication between stakeholders, fostering a collaborative environment that facilitated swift decision-making processes.
• Implemented change management strategies to minimize disruption during transitional periods, ensuring smooth transitions and minimal downtime for impacted personnel or operations.
• Facilitated stakeholder meetings from staff to university council and PS higher education, to provide updates on project progress, addressing concerns promptly while building trust among key decision-makers involved in the process.

Managing key projects that have a heavy cross-functional nature by being a master coordinator, coach, servant leader and communicator.

Responsibilities:

Senior Project Manager

• Led the Pitching presentation, collaborated to design and creation the customized pricing model, roll out and support plans tailored per client
• Collaborated with the Branding team in the Go to Market strategy to position the Instore Product as the One stop shop solution for any business as far as collections, settlement, Reconciliation, Transaction traffic-based stock lending etc.
• End to end Project delivery – Initiate, plan, Execute, Monitoring & Controlling and closing of project per the project management plan
• Developed and maintained project documentation such as Project plans, Project management processes, Risk/issue log, Lessons Learnt and any other project documentation.
• Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Managed changes to the project scope, project schedule and project costs & Project Performance using appropriate verification techniques
• Frequent status update meetings with project teams- Daily Standup sessions with the project teams & frequent status meetings with customer to monitor project health
• Tracked project performance, specifically to analyze if customer requirements were met, expected quality is met, and customer delight is realized.
• Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across my department.

RTE; As the servant leader and ART coach

• Coached and mentored my assigned team/Squad through the SAFe Agile Framework aimed towards achieving the enterprise Business agility
• Facilitated ART events and processes, and supports teams in delivering value (PI Planning, PI ceremonies i.e. Scrum of scrums, PO Sync, ART Sync, ETC)
• Reviewed Dev team Backlog periodically to reset the prioritization of deliverables driven by markets and QoS Emergent SIPs.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.

Lead and manage implementation and deployment activities for countrywide projects.

Responsibilities : As deployment lead

• Project initiation, scoping, Planning and Budgeting
• Created and maintained a consolidated Supply Chain Plan for sourcing, pre-installation, shipment and installation in accordance with the schedule defined by the project Master Plan
• Defined maintenance models to be implemented (number of people and processes) for the local team
• Collaborated with cross-functional teams to define project scope, objectives, and requirements.
• Reviewed and Validated technical solutions for engineering projects.
• Aided engineering team to conduct procurement needs per project
• reviewing technical solutions for engineering projects.
• Defined requirements, tools and configurations required to cope with the maintenance process;
• Defined spare parts strategy and needs for operation;
• Defined training needs, trainers and trainee profiles for enabling local operations;
• Defined the training plan for operations and maintenance in accordance with the training team;
• Defined and coordinate creation and provision of all project technical documentation according to project needs
• Coached the local organization at all levels to become independent and autonomous after project handover to Operations.

Responsibilities : As PMO, Coordinator

• Ensured the project management processes are respected
• Coordinated planning process, maintain project plan;
• Implemented monitoring and controlling processes, including risk and change management
• Ensured lessons learned are captured and logged on a regular basis, lead the lessons learned closure meeting

Achievements: Projects involved in:

• Successful scoping, Planning, deployment and Coordination of the KRA EGMS solution extension.
• Successful redesign of the KRA soma label mobile app for product verification and authentication according to customer requirements.
• Successful phasing out of the field inspectors audit devices from old robust portable mobile like devices to tablet/smartphone app-based audit devices.
• Successful deployment of Track and Trace solution for Tanzania Revenue Authority project for excisable Goods in Tanzania.
• Successful coordination for the implementation of Digital Tax Stamp for Uganda Revenue Authority.
• Technical sales Bid for Ghana Revenue Authority for Track and trace system for Excisable goods.
• Business analysis and Coordination for the Digital conformity stamp for Uganda National Bureau of Standards.
• Coordination of the DRC Track & Trace solution for excisable goods + Telecoms monitoring solution
• Coordination of the Uganda Fuel marking solution
• Coordination of the Tanzania Bureau of standards Fuel marking solution
• Coordination of the Kosovo fuel Marking solution
• Coordination of the EAC integration for Excisable goods systems

• Lead and manage Field service and customer support service Centre teams.
• Responsibilities
• Manage the Service & Support team human resources, including recruiting, staff assimilation & training, objective setting, and workload / assignment management;
• Manage the product requirements from OCS aspect and establish the synergy with research and development teams;
• Plan, execute and follow up company equipment pre-installation before shipment or installation, test and commissioning;
• Diagnose, Analyze and resolve technical issues faced by our customers;
• Status Reporting, including Operational Performance Management reports, system monitoring reports;
• Conduct Personnel Development Interviews (PDIs) i.e. performance reviews, employee development & training planning with team members to set objectives, review results, provide feedback, and plan for staff development;
• To support all regions in project installation, deployment and establishment of new local OCS sites;
• Review and approve key deliverables that are generated by team members;
• Manage team member leave requests in the HRM Tool;
• Management of repair Centre tasks, including equipment testing and repair;
• Management of spare parts, including planning, tracking of movements and goods issues, reordering and inventory control (SAP and Snow);
• Support the Management of Incidents, Problems & Change requests;
• Ensure that internal SLA’s are met and that issues are escalated appropriately and are timely respected;
• Continuous product improvement feedback.

• Responsibilities
• Incidents, problems and Change request management Responsible
• Local entity SPOC and client first interface point
• The service Centre Spoc
• Logistics and spare part management coordinator (SAP) and Mobile ITSM

• Company Overview: Under Spring Engineers Group - Nairobi
• Responsibilities
• Design, Fabrication, Installation and commissioning of an automated Lubricant Blending, filling and packaging Plant;
• Electrical maintenance and support;
• Industrial control and Automation support of oil depot terminal with:
• Programmable Logic controller ( PLC-slc500)
• Human Machine Interface (HMI-RSview32) oTerminal Management System (TMS6) and Automatic Tank Gauging System (ATG)
• Communication : MODBUS (rs232/rs485), TCP/IP
• LPG and weighing bridge electrical maintenance support