Ericah Kiptoo

• Conducting job evaluations
• Advising managers on recruitment and selection strategies.
• Onboarding new staff.
• Negotiating terms and conditions of employment with staff
• Providing advice and playing major role in work reviews and change processes
• Updating and maintaining HR Information System data
• Write and present information briefings on a range of HR related topics.
• Advising on staff development
• Contributing to continuous improvement of HR systems and practices
• Consulting on issues related to workplace relations and performance management.
• Providing advice and assistance on policies, procedures, legislation, and enterprise agreements
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Provided professional services and support dynamic work environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Skilled at working independently and collaboratively in team environment.

• 254)
• Undertake diverse administrative tasks for Director, Corporate Banking primarily managing calendar of appointments; completing expense reports; managing correspondence; coordinating travel, itineraries, and agendas.
• Coordinate and support Human Resources on Corporate staff induction, performance management, leave management and trainings.
• Identify and communicate issues related to workplace relations and performance management.
• Manage Director's diary and appointments.
• Research, prioritize, and follow up on incoming issues and concerns addressed to Director and determine appropriate course of action, referral, or response.
• Facilitate seamless communication between office of Director, Corporate Banking and internal divisions.
• Update Director, Corporate Banking on upcoming commitments and responsibilities, and follow up as appropriate.
• Participate as adjunct member of Divisional Management Committee including assisting in scheduling, coordinating and attending all meetings.
• Draft communication and responses from Director, Corporate Banking to external stake holders
• Maintain staff and customer confidence and ensure confidentiality of information.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Carry out day-day-day duties accurately and efficiently.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
• Develop and maintain courteous and effective working relationships.
• Operational improvements which resulted in savings and improved profit margins.

• Verify daily reconciliations on inward suspense are performed and exceptions reviewed to avoid financial and reputational loss to bank.
• Enhance workforce performance and ensure every staff in inward clearing performance meets expected and forecasted standard.
• Manage Call-back team to ensure high standard customer service and enhance service delivery culture within unit.
• Escalate, manage risk and ensure Bank Control and Risk policies are adhered.
• Manage and ensure planned changes in our Inward clearing processes are delivered, implemented on time and within budget.
• Prepare and deliver daily Inward clearing dashboard and provide reports to Senior Management.
• Manage capacity building activities for new processes, implementation teams and continuous improvements on existing processes.
• Manage and evaluate staff Key performance Indicators and mid and end year performance reviews.
• Execute and manage training, guidance, coaching, mentorship and development of staff to bring out best in each team member.
• Continuous automation of process and documentation
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
• Established and implemented training programs to maximize team performance.
• Coached employees through day-to-day work and complex problems
• Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
• Prepared employee schedules for maximum coverage during key hours
• Monitored employee and customer interactions to assess quality of service.
• Interpreted management directives to define and document administrative staff processes.
• Standardized office structures and processes to promote collaboration and increased performance.
• Tracked and documented metrics and evaluated trends.
• Developed detailed plans based on broad guidance and direction.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Trained and developed personnel to improve safety, employee relations and resolve accounts excess oversight issues.
• Implemented Debicheque and Sybrin process improvement initiatives within department.
• Supervised site investigations reported issues and escalated those that required further assistance.
• Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Supervised staff of 11 personnel by implementing company policies, protocols, work rules and disciplinary action.

• Validating all cheques, customer vouchers and static data input to ensure conformity to the laid down controls and statutes
• Ensuring that KYC is complied with according to the laid down instructions
• Maintains financial security by following internal controls
• Comply with Kenya Bankers Association rules and regulations and keeping up to date with changes of the same
• Maintain customer confidence and protect operations by keeping financial information confidential
• Participating in decision making through departmental meetings' attendance alongside working towards self- motivation aspects and strong identification with the company objectives
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Kakamega , Kenya (+254)
• Identified sales opportunities and referred customers to branch partners in financial services
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
• Processed customer transactions promptly, minimizing wait times
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Assessed credit risk and analyzed financial statements
• Minimized accounts receivable collections and reconciled customer billings and statements
• Placed customer accounts on hold due to past due payments
• Improved understanding of financial statements, which helped in assessing risk
• Reviewed customer files on regular basis to make sure receivables were in sound condition
• Contacted customers and requested financial documentation
• Used Microsoft Word and other software tools to create documents and other communications.

• People and culture (, Organizing workshops and trainings for East Africa region
• Coordination and facilitating “training of trainers”
• Assist in developing strategic training and mentorship plans for East Africa Region staff
• Organizing and coordinating staff events e.g
• Team buildings, annual staff conferences
• Providing Logistics for international staff e.g
• Travel itinerary, and hotel bookings
• Leading, Scheduling and coordinating daily and weekly staff devotions for east Africa head office staff
• Making monthly reports and minutes during workshop and meetings
• Providing administrative support for world vision east Africa Christian
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
• Screened calls and emails and initiated actions to respond or direct messages for managers
• Updated executives on changing business needs by thoroughly documenting internal and client meetings
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review

• Eldoret
• Planned lessons for allotted time to strengthen weak subjects and build skills
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
• Provided appropriate learning materials for students
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure
• Supported students with helpful study habits and exam strategies
• Created special handouts, study guides and enrichment materials to boost student knowledge
• Met with students and discussed educational goals and expectations.

• Currently IEBC
• Conduct training on the polling, counting and tallying process for the clerks
• Collect and ensure security of all election materials for the General election
• Oversee efficient and effective management of the election before, during and after of election
• Ensure the good conduct of elections in the polling station or tallying center as assigned
• Counting, tallying and announcement of provisional results in the polling station and sending the same through online transmission to the National and Constituency tallying centers
• Ensure safe custody all entrusted documents during the General Elections, document hand over of all election materials and equipment to RO after the General Election

• Currently IEBC
• Et up polling booths (this will require some lifting)
• Prepare the polling station for the opening of poll
• Keep the polling station neat and tidy
• Check and mark voters' electoral numbers in the register of electors and on the corresponding numbers lists
• Issue ballot papers to voters
• Ensure that voters cast their votes in secret and put them into the correct ballot box
• Help voters where appropriate, including helping those that have physical difficulties in accessing the Polling Station
• Undertake any other polling station duties on the instruction of the Presiding Officer
• At the close of poll, the Poll Clerk is required to help the Presiding Officer to dismantle the polling station and ensure the building is returned to good order

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