Eric Njoroge

 To spearhead the growth of the regional health insurance bancassurance business portfolio ensuring consistent achievement and surpassing of set business targets.
 To establish and nurture a long-term client relationship, ensuring high standards of customer service and 100% retention of existing businesses.
 To execute day-to-day Insurance operations including underwriting, preparing quotations, new customer acquisition, health claims administration and management, renewal management, and assuring timely premium collections.
 To identify training needs and collaborate with the Head office to develop a comprehensive training calendar to enhance skills and capabilities of banks bancassurance and non-bancassurance officers.
 Gathering regular market intelligence to keep updated on product offerings and competitors.
 Maintain accurate records and reports of all insurance transactions, ensuring accuracy and compliance with a regulatory requirement.
 To champion the delivery of seamless and trusted customer service driving the customer retention and loyalty.
 Ensure 100% of customer enquiries are resolved promptly as per laid down policies and procedures and assisting clients to manage their health plans.

 Executed day to day Bancassurance operations which entailed underwriting, claims administration and management, customer service, account functions including remittance, refunds as well as timely sharing of renewal list and notices.

 Enhanced processing of claims through effective follow up with the insurers and regular communication to the customers, branch managers and customer service team.

 Managed all walk-in claims customers and administered service delivery as per the service level agreements.

 Increased TAT on policy processing from 24 hours to less than 4 hours in collaboration with the respective insurer.

 Drove sustainable growth of the assigned premium portfolio by 270% from March 2021 to September 2022.

 Effectively grew and managed new client relationship by 273% from March 2021 to September 2022.

 Developed 2 new insurer partnerships with credible claims management history including APA, Britam and later Jubilee Insurance enhancing diversification and distribution of needed insurance products and services especially to emerging consumers. z

 Maintained weekly accurate records and reports on insurance transactions and prepared claims reports and recommendations to principal Officer.

 Ensured at least 90% of business retention and maintained lasting clientele relationship.

 Assured 100% collection of premiums on all insurance business transacted.

 Championed Insurance products training to all branches by working closely with Branch management to sensitize customers on insurance products.

 Ensured compliance to the Bank’s policies, procedures and regulatory requirements – KYC, AML.

 Supported in the 80% growth and operations of Alternative business channel products e.g., card business, POS acquiring, LNM merchants acquiring, mobile banking and Agency banking.
 Analyzed daily agents and merchant’s applications for approval and set up, adhering to all bank regulations, AML and KYC as per the CBK guidelines.
 Monitored daily usage of alternative channels and analyzes performance to guide in the achievement of monthly targets.
 Conducted daily reconciliation of merchant transactions for further postings
 Prepared daily merchants report for the managerial and branch consumption.
 Conducted regular products training to staffs across the branches on ABC Products.
 Ensured team work to achieve consistent profitability through a clear process of target setting.

 Performed day to day cash analysis
 Prepared daily surrender reports.
 Recorded receipts of daily cash deposits of cash bails and court fines.
 Provided customer services at customer help desk
 Handled cash bails refunds and cashbook management.