Tourism
Eric Ngatia
Airbnb Manger, Driver, Cctv And Fire Alarm Technician, Secretary
Nairobi
Summary
Securearesponsiblecareeropportunitytofullyutilizemytrainingandskills,whilemakingsignificantcontributiontothesuccessofthecompany. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Airbnb Host
Garden City Residences
Nairobi
03.2023 - 03.2024
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Provided airport pickup and drop-off services for added convenience.
- Offered transportation to tourist destinations upon request, ensuring a hassle-free experience for guests.
Driver
Garden City Residences
Nairobi
03.2023 - 02.2024
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Receptionist Administrator, Driver
Hillmark Fire Company Ltd
Uganda
01.2019 - 01.2021
- Importatingmaterialsforthecompa
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
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KAHIGASECONDARYSCHOOL
01.2013 - 04.2016
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GATIKOPRIMARYSCHOOL
01.2005 - 04.2012
ComputerizedDocumentProcessingI,II&III, OfficeProceduresI&II, CommunicationSkillsI,II&III, CommerceI, InformationCommunicationTechnologyI,II&III, SecretarialDutiesII, OfficeManagementIII - undefined
STKIZITOVOCATIONALTRAININGINSTITUTE
05.2017 - 05.2018
Skills
Office Equipment Maintenance
Guest Relations
Supply Management
Safe driving
Internship
NHIFRUIRU, 3 months, Handlingcustomerqueries, Fillingofdocuments, FieldAssociate, Biometricscantaking, RegisteringandissuingNHIFIDs
Personal Information
- Date of Birth: 05/15/98
- Gender: Male
- Nationality: Kenyan
References
- FelishinaMuthoni, ManagingDirector, 0723984124
- JosephMuriuki, TechnicalDirector, +256772078162
- Geeorge, NHIFCustomerCare, 0718901994
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Football
Hiking
Games
Driving
Timeline
Airbnb Host
Garden City Residences
03.2023 - 03.2024
Driver
Garden City Residences
03.2023 - 02.2024
Receptionist Administrator, Driver
Hillmark Fire Company Ltd
01.2019 - 01.2021
ComputerizedDocumentProcessingI,II&III, OfficeProceduresI&II, CommunicationSkillsI,II&III, CommerceI, InformationCommunicationTechnologyI,II&III, SecretarialDutiesII, OfficeManagementIII - undefined
STKIZITOVOCATIONALTRAININGINSTITUTE
05.2017 - 05.2018
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KAHIGASECONDARYSCHOOL
01.2013 - 04.2016
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GATIKOPRIMARYSCHOOL
01.2005 - 04.2012