Eric Nabutola

Key responsibilities:

• Develop and implement policies, solutions and best practices that drive efficiencies, and productivity within the subsidiary operations units, while playing an advisory role to senior management.
• Migration of best practices within the subsidiaries
• Shared services centre management to ensure seamleass service delivery to the regional markets
• Support cost optimization measures within the regional markets
• Support in project management for the subsidiaries
• Support on process automation for the subsidiaries
• Undertake continuous reviews and automation of processes, policies that are compliant to regulatory requirements
• Implement a strong first line of defense risk culture within the subsidiaries
• Coaching and staff development

Key responsibilities:

• Enforce compliance with policies, processes, procedures and controls within the Shared Service Centre and country processing units as well as implement controls within Operations to meet regulatory and internal requirements.
• Identification, evaluation and escalation of risks and/or systems or process inefficiencies typically not covered within documentation.
• Validation and support management actions in response to self-assessment processes and track adherence to associated remedial action plans.
• Staff training on Risk and Controls
• Perform Risk and Control Self Assessment within the business units

Key responsibilities:

• Ensure that service provided to all Bank customers is of the highest standards, meets customers’ expectations at all times and is continuously improving.
• Drive cost containment/optimization for the business units
• Manage and execute projects within budgets, set timeliness and with required effectiveness and efficiency.
• Preparation of board reports
• Shared services centre management
• Manage engagements with the regulator on a regular basis
• Put in place a quality management system that ensures service quality is of comparable international standards and is seamless throughout the bank.
• Manage business continuity plan for service delivery to ensure continuation of banks services at all times.
• Undertake process improvements and automations within the Bank
• Coaching and staff development

Key responsibilities:

• Manage the recording and analysis operational risk data to identify areas of excessive risk, control weaknesses and also to ensure past mitigation efforts are having the desired effect to policy and processes.
• Staff training on risk and controls
• Validate business Operational losses & assign regulatory business-line on system
• Analyse losses and reconcile with G/L bookings & track potential recoveries
• Analyse losses causal factors & advise Senior management on control measures

Key responsibilities:

• Principal Officer in charge of Money Laundering Prevention.
• Performance of Internal Risk assessments
• Updating of the Operational risk and Loss issues in the database
• Coordinating and driving compliance and operational risk management in the Business.
• Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.
• Ensure compliance and implementation of Group Standards and policies as well as local regulatory policies impacting the Business.

Key responsibilities:

• Principal Officer in charge of all counter services in the Branch.
• SWIFT Administration and authorization
• Monitoring of all transactions to deter money laundering activities
• Handling of Customer queries as and when they arise.
• Liaising with the credit/relationship team on overdrawn accounts.

Key responsibilities:

• Responsible for Front Office Operations and Customer service
• Responsible for cash banking and withdrawals at CBK.
• Monitor the Banks cash holdings to ensure optimal balances at all times.
• Monitor cash transactions to deter money laundering
• Supervising the front office personnel.

Key responsibilities:

• Front office operations and assistance to customers in conducting their business transactions with the Bank.
• Second Vault custodian
• Attending to customer complaints.
• Opening and closing of accounts
• Selling and introducing new Bank products to both existing and potential future customers.
• Preparation of Bankers cheques/drafts.