Grace Wanjiku Kariuki
Karen
Summary
I am proactive and excellent in service delivery in every part of my professional disciplines in accordance with statutory practices, codes of conduct, and integrity. I am also excellent at setting out professionalism at all times in a dynamic, challenging environment in order to achieve desired objectives and maintain maximum customer satisfaction.
Above all, I am a dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with more than 10 years of related experience.
Overview
15
15
years of professional experience
Work History
Assistant Restaurant Manager
Crowne Plaza Nairobi Airport
NAIROBI
04.2024 - Current
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolving customer complaints in a timely manner.
- Creating monthly work schedules for all restaurant personnel.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Coordinated catering services for special occasions or corporate events.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained accurate records of sales transactions and other financial information.
Food & Beverage Senior Supervisor
Crowne Plaza Nairobi Airport
Nairobi
01.2021 - Current
- Overseeing the Overall Restaurant Operations, Creating and managing team schedules,
- Directing and scheduling kitchen, bar, and food and beverage staff.
- Ensure the cleanliness and general look of the dining areas.
- Monitoring employee activity and ensuring that they achieve production and sales goals.
- Motivating and encouraging shift servers.
- Reviewed work procedures in order to maximize quality output while minimizing costs.
- collaborated with the team to provide prompt service for the items.
Inroom Dinning Office, Cashier & Service
Crowne Plaza Nairobi Airport
Nairobi
02.2016 - 12.2020
- In charge of in-room dinning.
- Shift Team Leader (Voluntary Role).
- Handling all the payments, which includes managing Cash flow and reconciliation on every shift.
- Foreseeing and ensuring smooth daily operation as captain and Barista.
Supervisor, Cashier & Barista
EKA Hotel Nairobi
Nairobi
05.2013 - 11.2016
- Handling all the Payments.
- controlling Cash flow and reconciliation throughout each shift.
- Foreseeing and ensuring smooth daily operation as captain and barista
- Ensuring the business operates within the company's mission statement (CEQIS), Investigating customer satisfaction, and reporting any issues.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Head Waitress , Cashier & Barista
Pampa Churrascaria
08.2011 - 05.2013
- Controlling cash flow and reconciliation throughout each shift.
- Anticipating and ensuring a smooth daily operation as captain and barista.
- Ensuring the business operates within the company's mission statement (CEQIS).
- Ensured that all guests were greeted promptly and seated in a timely fashion.
- Maintained accurate records of reservations, seating times, and special requests.
Captain, Hostess and Waitress
Izalco Restaurant
10.2010 - 06.2011
- Hosting and serving guests in the restaurant,
- Assigned tasks to waiters and monitored their performance.
- Ensure customer satisfaction during dining.
Waitress
Safari Park Hotel
02.2009 - 09.2010
- Replenished beverages when necessary.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Certificate - Food And Beverage Production
Jubilee Training Insitute
Nairobi Kenya06.2009
High School Diploma -
Mary Hill Girls High School
Thika12.2007
Skills
- Staff Supervision
- Staff Leadership
- Inventory Management
- Food and Beverage Service
- Payment Acceptance
- Budget Development
- Greeting and Seating Guests
- Schedule Coordination
- Work Station Assignments
- Work Schedule Creation
- Cash Handling
Personal Attributes
- Date of Birth: 05/24/88
- Nationality: Kenyan
Languages
English, Swahili
First Language
References
David Okoth
Chef Eka Hotel Eldoret
0705 146 113
dokoth@ekahotel.com
Charity Ndiba
Eka Hotel Nairobi
0723 851 114
cndiba@ekahotel.com
Alex Kamau Njau
Former F&B Manager
Crowne Plaza Nairobi Airport
Tel. 0716 932 708
Timeline
Assistant Restaurant Manager
Crowne Plaza Nairobi Airport
04.2024 - Current
Food & Beverage Senior Supervisor
Crowne Plaza Nairobi Airport
01.2021 - Current
Inroom Dinning Office, Cashier & Service
Crowne Plaza Nairobi Airport
02.2016 - 12.2020
Supervisor, Cashier & Barista
EKA Hotel Nairobi
05.2013 - 11.2016
Head Waitress , Cashier & Barista
Pampa Churrascaria
08.2011 - 05.2013
Captain, Hostess and Waitress
Izalco Restaurant
10.2010 - 06.2011
Waitress
Safari Park Hotel
02.2009 - 09.2010
Certificate - Food And Beverage Production
Jubilee Training Insitute
High School Diploma -
Mary Hill Girls High School
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