Eric Mwera
Summary
Sales Professional experienced in lead generation and qualification. Delivered exceptional customer service and communication skills to enhance client relationships and drive sales. Focused on leveraging technical expertise in a dynamic environment to provide professional service and exceed organizational goals.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Showroom Sales Representative
Bobmil Industries Ltd
12.2020 - 07.2026
- Assisted walk-in customers with sales transactions.
- Customer service both walk in and online sales.
- Managed incoming online customer inquiries, ensuring timely responses and support.
- Handling E-commerce sales, online sales, and organizing delivery and dispatch.
- Printing cash sale invoices for walking customers.
- Organized showroom layout to enhance product visibility and accessibility for customers.
- Managing the showroom stores and inventory.
- Operated Oracle System for inventory management.
Account Manager
Resolution Insurance Ltd
01.2013 - 01.2020
- Executed sales strategies to enhance customer engagement through effective onboarding processes.
- Focused on acquiring new customers and retaining existing ones to enhance customer loyalty.
- Managed card distribution process to guarantee customers received their cards promptly.
- Provided guidance to customers regarding personal accident and motor insurance options.
- Provided recommendations to clients on suitable products based on individual requirements.
- Provided recommendations to clients on suitable products based on individual requirements.
- Managed GLDS operations to ensure efficient service delivery
Account Manager
Wananchi Group LTD
01.2010 - 01.2013
- Sales, acquisition of new customers to triple play (Internet , Television and Voip) system.
- Delivered customer service to enhance client satisfaction and retention. and hands on equipment stabilization.
- Migrated existing TV customers to triple play services, enhancing customer experience and service offerings.
- Demonstrated regional mastery by effectively managing sales strategies across multiple territories. and penetration of Triple Play.
Accounts / Admission
Kenya Medical Training College
01.2007 - 01.2010
- Coordinated distribution and tracking of student applications across multiple locations.
- Assisted management with student selection and allocation to campuses, ensuring optimal placement.
- Coordinated team building initiatives and organized student participation in hospital responsibilities.
- Streamlined record-keeping processes to enhance organization and accessibility of patient files. in the records department at Kenyatta National Hospital
Education
Health Records And Information Technology - Distinction
Kenya Medical Training College
Nairobi , Kenya Kenya Certificate Of Secondary Education - C Plain
Friends High School Kivaywa
Kakamega - County, Kenya Kenya Certificate Of Primary Education -
Shivikhwa Primary School
Kakamega - Malava, Kenya Skills
- Sales execution
- Online sales management
- Customer management
- Inventory management
- Sales forecasting
- Sales presentations
- Closing sales
- Lead generation
- Negotiation skills
- Upselling and cross selling
- Customer onboarding
- Customer retention
- Post-sales support
- Product recommendations
- Product knowledge
- Market analysis
- Account management
- Territory management
- Team Building
- Team collaboration
- Effective communication
- Interpersonal communication
- Problem Solving
- Problem resolution
- Decision Making
- Strategic planning
- Performance improvement
- Time management
- Client service
- Relationship development
- Relationship selling
- Customer service
- Digital sales promotion
- Account management
- Customer service
- Relationship selling
- Product and service sales
- Digital sales promotion
Languages
English
Upper Intermediate
B2
Swahili
Elementary
A2
Work Preference
Work Type
Full TimeTimeline
Showroom Sales Representative
Bobmil Industries Ltd
12.2020 - 07.2026
Account Manager
Resolution Insurance Ltd
01.2013 - 01.2020
Account Manager
Wananchi Group LTD
01.2010 - 01.2013
Accounts / Admission
Kenya Medical Training College
01.2007 - 01.2010
Health Records And Information Technology - Distinction
Kenya Medical Training College
Kenya Certificate Of Secondary Education - C Plain
Friends High School Kivaywa
Kenya Certificate Of Primary Education -
Shivikhwa Primary School