ERIC MWENDA ROBERT
Embu
Summary
Results-driven ICT Officer with a Bachelor’s degree in Information Security and Forensics (Second Class Upper) and strong hands-on experience in hardware management, system administration, cybersecurity and ERP support. Skilled in troubleshooting, network setup and digital systems management across Windows, Linux and macOS environments. Certified through Cyber Shujaa and NRF Hackathons, with proven ability to enhance ICT operations, ensure data security and deliver user support in dynamic organizational settings.
Overview
6
6
years of professional experience
4
4
Certification
Work History
ICT Officer
GrowPact Limited
12.2024 - 09.2025
- Company Overview: www.growpactkenya.com
- Diagnosed, troubleshot and repaired general hardware and network-related issues efficiently.
- Installed, configured and maintained computers, printers and office IT equipment to ensure optimal performance.
- Managed and upgraded computer components, networking devices, and servers for improved system reliability.
- Installed and maintained IP and CCTV systems, ensuring proper documentation and equipment handover.
- Installed, configured, and updated software applications to ensure system functionality and user efficiency.
- Managed software licensing, compliance, and performed regular patch management.
- Monitored and optimized system performance through proactive troubleshooting and maintenance.
- Managed ERP user accounts, access controls, customization, and system configuration to meet organizational needs for 13 + internal Users and 20,000 + Customers.
- Troubleshot ERP issues, provided user support, and trained over 10+ new employees to ensure efficient system utilization.
- Implemented and maintained security policies, access controls, and user authentication to safeguard organizational systems.
- Conducted cybersecurity awareness training and recommended system security improvements for enhanced data protection.
- Provided technical support to employees, managing IT help desk tickets and resolving system and user issues promptly.
- Configured email, communication platforms and user accounts with proper access permissions and maintenance.
- Assessed ICT needs, recommended hardware and software purchases, and maintained up-to-date IT asset inventory records.
- Updated and maintained the organization’s website, managed official social media accounts and handled web hosting issues.
- Monitored online platforms for malicious activity, reporting and addressing incidents to ensure digital security.
- Ensured compliance with ICT policies, standards, and data protection regulations.
- Documented ICT procedures, prepared operational reports, and maintained detailed records of IT activities and incidents.
- Www.growpactkenya.com
ICT Intern
State Department of Trade | Ministry of Investment, Trade and Industry
07.2024 - 10.2024
- Assisted with Internet Troubleshooting and Fixing
- Installation of Microsoft tools
- Assisted in troubleshooting and fixing Printer issues.
- Assisted in maintaining computer software and Hardware issues.
ICT Attache
County Sacco Society Limited
03.2020 - 07.2020
- Assisted in monitoring and analyzing working of the systems
- Participated in updating the office softwares.
- Collaborated with junior security analysts to implement security policies and procedures.
- Conducted user awareness among the Sacco staff to promote good security practices.
Education
Bachelor of Science - Information Security and Forensics
KCA University
11.2024
Diploma - Information Communication and Technology
Embu College of Professional Studies
01.2021
Skills
- Proficient in Windows, Mac, and Linux environments
- Experience in developing websites with WordPress
- Odoo ERP Proficient
- Proficient in HTML and CSS
- Information security management
- CCTV Installation
- Camera operation expertise
- Videography and Editing
Certification
- Security Analyst, Cybershujaa - Cohort VI
- NRF Hackathons, NRF - 2024
Timeline
ICT Officer
GrowPact Limited
12.2024 - 09.2025
ICT Intern
State Department of Trade | Ministry of Investment, Trade and Industry
07.2024 - 10.2024
ICT Attache
County Sacco Society Limited
03.2020 - 07.2020
Diploma - Information Communication and Technology
Embu College of Professional Studies
Bachelor of Science - Information Security and Forensics
KCA University