ERIC MWENDA GITONGA

In charge of all banks digital payment channels at Westland's corporate with revenue target of ksh49Million from non-funded income sources

• Ensuring compliance on KYC and AML during recruitment and operations at both merchant and agent location ensuring 100% on audit and compliance score
• Fostering quality partnerships with key merchants and corporate clients and hence move
• KSH.6.2billion turnover on merchants
• KSH.2.4 billion on PWE turnovers
• KSH.2 billion on billers turnovers
• In charge of issuing bank at Westland's supreme branch this called for driving sale of debit, prepaid and credit cards with target of KSH.1.2Million for year
• Recruiting and attending to merchants with mobile based payments acceptance platform-PWE, equity pay bill and recruit 2400 active tills for year 2024.
• Recruiting and attending to customers with internet and app-based payments solution- equity online, Equity mobile and Eazzy biz
• Recruiting and attending to customers with USSD and STK platforms- Equitel and *247#.
• In charge of agency recruitment and attending to agents at branch level and push for float purchase with targeting KSH.10billion for year 2024.
• Attending and ensuring growth of issuing bank at Westlands corporate branch- growth and pushing usage of cards such as Mastercard, Amex and Visa and recruitment target of 1200 new prepaid cards for year 2024.
• Led major initiatives within payment department that drove innovation or addressed critical business challenges
• Mentored junior staff members in their career development, sharing knowledge from years of experience in payment field.
• Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.

• Soliciting quality merchants for Westland's corporate branch that are 400 in number
• Ensuring there is high card acceptance at merchant location
• Solving PDQ technical problems
• Merchant training on best card acceptance practice.
• Revenue generation
• Portfolio management of more than 20 billion in terms of volumes.
• Oversaw daily operations of payment department at Westland's supreme branch, ensuring smooth workflow and timely completion of tasks.

Performed general duties under cash services (receipts and payments, reconciliation, cash sorting)

• Customer service-attending to customers and also answering their queries
• Onboarding customers on Equitel platform at Embakasi branch
• Managing branch sim cards-physical stock and ERP system figures
• Balancing branch airtime general ledger
• Marketing and scoring customers for card application( Amex champion).
• Managed portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.

• Sales targets within set period
• Achieving Handling customer complaints on loans and deposit said through sales team leader
• Obtaining timely and relevant market intelligence feedback for useful product development
• Obtain all customer information and documents required to open account and ensure KYC and AML compliance
• Ensuring loan forms are properly guaranteed.

• Recruitment and opening of savings account for new members
• Recruitment and assessment of new members
• Appraising of loan forms
• Customer care desk, attending to customer inquiries concerning Sacco procedures
• Bank reconciliations
• Updating loan registers
• Dairy advance, salary advance, crop advance, development loan and micro finance
• Issuing and receiving loan forms for Sacco members
• Writing, recording, filing payment vouchers.
• Provided professional services and support in dynamic work environment.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Mobilized voters and prepared voting area
• Verifying identity of voters
• Tallying total number of votes cast.
• Checked elector identification and eligibility and marked elector numbers in register.
• Promoted positive atmosphere at polling station, addressing voter concerns with patience and professionalism.
• Contributed to improved election integrity by promptly reporting any irregularities or discrepancies observed during voting process.
• Completed comprehensive training programs on electoral processes and procedures, applying knowledge gained to optimize poll management practices consistently.
• Posted signs, instructions and statutory notices for incoming voters to see.

• Collection of data by engaging respondents in interviews and filling of questionnaires in order to capture relevant data
• Recording data collected.
• Analyzed survey reports, drawings and maps to direct construction layouts.

• Collected daily cash and paid for daily expenses
• Prepared general statements of accounts such as income statement
• Directed staff members on how to perform their duties
• Attended to customer inquiries and complaints.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Stocked, tagged and displayed merchandise as required.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Assisted customers with returns, refunds and resolving transaction issues.