Eric Muriithi
Technical Support Engineer
Nairobi, Nairobi Province,30
Summary
I am Eric Muriithi Kithae, a Technical Support Engineer with a passion for cloud security and network engineering. I bring hands-on experience in both hardware support and network infrastructure implementation, with a keen interest in exploring and securing the digital world to ensure safe and robust network infrastructures.
Overview
3
3
years of professional experience
7
7
Certifications
Work History
Technical Support Engineer
XC360 EA LTD
10.2024 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Administered Active Directory by creating and managing user accounts, joining systems to the domain, and implementing global and local group policies to enforce security and operational standards.
- Assisted with Veeam backup management by creating, scheduling, and monitoring backups, installing clients on servers, and resolving basic backup issues
- Utilized Microsoft Admin Portal to create and manage user accounts, assign licenses, and configure email policies
- Configured firewall rules, monitored network and bandwidth usage, and prepared monthly reports on web activity, intrusion attempts, and VPN utilization to strengthen security and optimize performance.
User Support Intern
Total Energies Marketing Kenya Limited
01.2024 - 03.2024
- Provided comprehensive user support both remotely and in-person and addressed technical inquiries leading to reduced user downtime.
- Installed, configured, and maintained essential software and hardware setups to ensure seamless operation and productivity for colleagues
- Facilitated large-scale online and physical meetings by setting up and configuring necessary IT equipment leading to smooth communication and collaboration.
- Collaborated with team members to troubleshoot complex technical problems and implement the solutions leading to better department performance.
Hardware Support Intern
Coseke Limited
01.2023 - 03.2023
- Installed, configured, repaired, and upgraded hardware and computer software, ensuring optimal system performance and reliability.
- Resolved technical IT issues by addressing inbound emails, calls, and tickets from users, providing timely and effective solutions.
- Identified vulnerabilities through regular system audits and implemented security patches to maintain system integrity.
- Developed and enforced IT policies and procedures, significantly enhancing system reliability and boosting user productivity.
Education
Bachelor of Science - Informatics And Computer Science
04.2001 -
High School Diploma -
04.2001 -
- B+
Skills
Technical support
Certification
IT Essentials: PC Hardware and Software at Cisco Networking Academy - 11/2019
Additional Information
Yvonne Karanja from Strathmore University
Course Administrator
ykaranja@strathmore.edu
Wendy Chauri from Coseke Limited
Human Resource
wendy.chauri@coseke.com
Ernest Karonei from TotalEnergies Marketing Kenya Limited
Chief User Support Technician
ernest.karonei@totalenergies.com
References
Abdulrasul Mohamedbhai from Strathmore University
Director
abdul@xc360.co.ke
Timeline
Technical Support Engineer - XC360 EA LTD
10.2024 - Current
User Support Intern - Total Energies Marketing Kenya Limited
01.2024 - 03.2024
Hardware Support Intern - Coseke Limited
01.2023 - 03.2023
Strathmore University - Bachelor of Science, Informatics And Computer Science
04.2001 -
Pioneer High School - High School Diploma,
04.2001 -