Hi, I’m
ERIC MARANGA
IT Security Support
Nairobi
Summary
Driven to learn quickly, expert computer proficiency and training in industry operations. Solid background in various technology fields supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
2
years of professional experience
6
years of post-secondary education
3
Certificates
1
Language
Work History
Kenya Rural Roads Authority (KeRRA)Nairobi
IT Security Support - Intern
12.2022 - Current
Job overview
- Aggregate unstructured employee access log data acquired from the building's 3 main entry points, consolidate it, and execute data cleaning procedures, subsequently converting the data into a well-organized format that can be readily utilized by the ICT Security Manager.
- Active monitoring of access card log activities for all KeRRA employees, effectively detecting and reporting anomalous incidents, enhancing overall security by 60%
- Implement Microsoft Dynamics NAV ERP system, which centralizes project workflows for regional engineers and contractors. Successfully garnered 100% positive feedback from engineers regarding support provided so far
- Configure and deploy virtual private networks on workstations across multiple remote regions within Kenya, improving 24/7 access to state corporate intranet and reducing downtime by 50%.
Queenspark Guest House LtdNyeri
Operations Assistant
05.2021 - 11.2022
Job overview
- Managed the service department operations within the organization, with a strong emphasis on catering to guests' requirements throughout their tenure at the guest house, resulting in an exceptional 200% enhancement in customer satisfaction.
- Employed impactful digital marketing strategies and search engine optimization techniques resulting in a twofold surge in walk-in traffic, thereby bolstering the company's online presence.
- Spearheaded the development of the company's primary website, resulting in a minimum 80% conversion rate of online traffic to sales.
- Successfully deployed a Point of Sale (POS) system thereby eliminating the need for manual receipting procedures. This strategic implementation yielded a notable 30% decrease in labor expenses and a commendable 10% reduction in overall office overhead.
Education
The Catholic University of Eastern AfricaLangata, KE
Bachelor of Science from Computer Science
09.2015 - 10.2021
University Overview
- Awarded: Second Class Honors, Upper Division
- Member of Kenya Model United Nations (KMUN)
- Relevant Coursework: Information Systems; Information Security; Software Engineering; Business Strategy; Programming Methodologies; Database Systems; Research Methodologies
Skills
Python, Java and Web Development Skills (PHP, MySQL, HTML, CSS)
Proficient in Windows & Linux Systems
Proficient in Cybersecurity Foundational Skills (Governance, Risk Management, and Compliance (GRC), Business Continuity, Incident Response, Disaster Recovery)
Networking and Data Communication (Routing Protocols, Network Security, Designing, Implementing, and Troubleshooting Network Infrastructures)
Additional Skills: Strong organization and leadership, good analytical skills, problem-solving, and interpersonal skills, ability to plan and manage complex programs, ability to convey complex information, ability to work independently and as part of a team, and gaining new knowledge
Accomplishments
UNIVERSITY PROJECT
County Project Management System - Sep 2021
- Designed and implemented a County Project Management System using PHP as the main language
- It facilitated the acceptance and management of projects within a county, enabling efficient sorting based on individual counties, budgets, and years. This automation streamlined the county projects' workflow, resulting in a 30% reduction in human errors and workload
PERSONAL PROJECTS
Orphan Reach Network’s Website - Oct 2022
- Introduced a functional and user-friendly website for Orphan Reach Network, a charity organization, significantly expanding its reach to willing donors. The website incorporated a secure donation module to facilitate the secure collection of donor funds from international sources, resulting in a 200% increase in efficiency for donor funds collection
Certification
Introduction to Cybersecurity
Additional Information
- Award:, Won KMUN’s best position paper nationwide for the Social and Humanitarian Cultural Committee (SOCHUM) as a Canadian delegate of 200+ participants (2021). The paper focused on elimination of discrimination by combating racial discrimination, xenophobia and other related intolerances.
Affiliations
ORPHAN REACH NETWORK (ORN)
Head of Digital Marketing - Jan 2022 – Present
- Developed and engineered the first ever ORN’s official website along with several developers and consultants within the ORN team.
- Managing and making certain the organization’s activities are well articulated within the 100+ members and the website and social media guaranteeing transparency.
Timeline
Certified in Cybersecurity (ISC2)
06-2023
Huawei HCIA Datacom
04-2023
Introduction to Cybersecurity
12-2022
IT Security Support - Intern
Kenya Rural Roads Authority (KeRRA)
12.2022 - Current
Operations Assistant
Queenspark Guest House Ltd
05.2021 - 11.2022
The Catholic University of Eastern Africa
Bachelor of Science from Computer Science
09.2015 - 10.2021
References
Name: Henry Ondieki
Position: ICT Officer - Networking & Security
Organization: Kenya Rural Roads Authority (KeRRA)
Contact: henry.ondieki@kerra.go.ke, +254 721 150 287
Name: Billy Otieno
Position: Solutions Engineer – Technology, Data & Analytics | EMEA
Organization: Oracle Corporation
Contact: otiebilly@gmail.com, +254 715 805 770