Eric Kithome
Nairobi
Summary
Dynamic Member Service Representative with a proven track record at South Eastern Kenya University, excelling in data entry and customer relationship management. Expertly analyzed member feedback to drive service enhancements, while maintaining meticulous records to support data integrity. Committed to fostering positive member interactions and improving overall satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative
South Eastern Kenya University
Nairobi
01.2020 - 04.2023
- Maintained accurate data entry for member records to ensure compliance and reliability.
- Collected and analyzed member feedback to identify areas for service improvement.
- Created and maintained organized records of member interactions to support data management efforts.
Education
Bachelor of Science - Applied Statistics
South Eastern Kenya University
Nairobi , Kenya 08.2019 - 04.2023
Skills
- Data entry
- Customer relationship management
- Member feedback analysis
- Record management
Timeline
Member Service Representative
South Eastern Kenya University
01.2020 - 04.2023
Bachelor of Science - Applied Statistics
South Eastern Kenya University
08.2019 - 04.2023