EPHANTUS NJENGA MWANGI
FTTH Field Technician
NAIROBI
Summary
Results-driven Fiber Field Technician and Software Engineering graduate with experience in FTTH installation, fusion splicing, and network maintenance. Skilled in troubleshooting, delivering low-loss splices, and applying strong analytical, communication, and problem-solving abilities, with a focus on growth and contributing effectively as an ISP Technician.
Overview
4
4
years of professional experience
Work History
Field Technician Supervisor
Fireside Group
07.2025 - Current
- Promoted from Field Technician to Field Technician Supervisor within 3 months, recognizing consistent performance and leadership ability.
- Lead field operations and manage day-to-day team activities, ensuring consistent delivery of technical service standards.
- Train and mentor interns in the field, successfully developing them to interim technician level.
- Serve as a key client-facing representative, engaging effectively with diverse stakeholders at all levels.
- Maintain 100% compliance with health, safety, and environmental standards, upholding a strict zero-harm culture.
- Coordinate field activities and team resources to ensure operational efficiency and prevent breaching of SLA.
Intern
Adrian Kenya Limited
02.2025 - 06.2025
- Supported my supervisor in their daily tasks, reducing workload burden and allowing for increased focus on client satisfaction by not breaching SLA.
- Enhanced user satisfaction through proactive troubleshooting and communication.
- Gained valuable experience working within the fiber industry and applied the learned concepts directly into relevant work situations.
Freelance Customer Support
Two Seas Agency
10.2023 - 01.2025
- Excellent communication skills, both verbal and written.
- Collaborated with clients to deliver customized, innovative solutions, significantly enhancing user satisfaction.
- Executed targeted campaigns that led to a marked increase in customer acquisition.
- Offered expert advisory services, effectively addressing client concerns with precision.
- Improved user experience through strategic troubleshooting and effective communication.
- Self-motivated, with a strong sense of personal responsibility.
Industrial Trainee
Semiconductor Technologies Ltd.
05.2022 - 08.2022
- Optimized IT operations by identifying security vulnerabilities through log data analysis, reducing system downtime and enhancing network resilience.
- Developed secure front-end solutions for web applications, enhancing user experience and ensuring data protection compliance using insights from user behavior metrics.
- Analyzed security logs and network data to detect anomalies and generate actionable reports, contributing to proactive risk mitigation strategies.
- Utilized Excel and Python scripts for basic data cleaning and formatting during vulnerability assessments, enabling more precise reporting and decision-making.
Education
GED -
04.2001 -
- Technical Training: Strengthening skills in cybersecurity, networking, cloud computing, and fiber networking.
- Hands-on Experience: Gaining real-world exposure through projects, mentorship, and simulations.
- Job-Ready Skills: Bridging the skills gap with in-demand expertise for emerging technologies.
- Career Growth: Preparing for industry certifications to enhance job competitiveness.
- Networking: Connecting with experts and peers for professional growth.
Bachelor of Science - Software Engineering
09-2023
- Academic Excellence: Earned a Bachelor's degree in Software Engineering with honors.
- Results-driven: Proven ability to apply software engineering principles effectively.
- Industry-Ready: Equipped with a strong foundation to meet evolving tech demands.
- Technical Expertise: Deep understanding of engineering methodologies and best practices.
Skills
Fiber Optics - FTTH deployment, fusion splicing (003dB avg loss), OTDR, power meter testing
Tools - OTDR, fusion splicers, fiber closures, crimpers, telecom equipment
Soft Skills - Problem-solving, teamwork, customer communication, attention to detail
IT Support - Cybersecurity basics, cloud computing, data analysis
Tool Safety, Site Cleanliness & Hazard Awareness
Materials management - Accurate recording of materials used in Excel Speadsheets
Interests
Chess, Reading Novels, Streaming Music, Swimming
Timeline
Field Technician Supervisor - Fireside Group
07.2025 - Current
Intern - Adrian Kenya Limited
02.2025 - 06.2025
Freelance Customer Support - Two Seas Agency
10.2023 - 01.2025
Industrial Trainee - Semiconductor Technologies Ltd.
05.2022 - 08.2022
Connect Academy By Safaricom PLC - GED,
04.2001 -
Murang'a University of Technology - Bachelor of Science, Software Engineering