Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ephantus Muriuki

Engineering
Nairobi,30

Summary

Dynamic Technical Support Engineer with a proven track record at SCIENCETRONICS LTD., where I enhanced equipment performance and customer satisfaction through expert maintenance and troubleshooting. Skilled in IT Infrastructure Planning and fostering productive team relationships, I significantly improved system reliability and efficiency. My approach emphasizes root cause analysis and customer relationship management, ensuring high-quality technical solutions. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over Number years in software support in global environment. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

38
38
years of professional experience

Work History

Technical Support Engineer

WABTRONICS SECURITY SYSTEMS
Nairobi KENYA
02.2021 - Current

MAINTENANCE TECHNICIAN MEDICS/ANALYTICAL SYSTEMS.

SCIENCETRONICS LTD.
Nairobi
03.1987 - 11.1989
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained compliance with regulatory standards and safety requirements.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Organized work to meet demanding production goals.
  • Tested components and systems to evaluate performance and identify concerns.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Completed job reports and logs immediately following service calls.
  • Applied critical thinking and research to address complex issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Addressed routine equipment maintenance according to established schedule.

Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.

Education

Na - Upgrade in Mechanical Electronics

NATIONAL VACATIONAL CENTRES
Nairobi

CERTIFICATE - Regional Studies

TAMBERE HIGH SCHOOL
CENTRAL COUNTY
10.1980

Skills

IT Infrastructure Planning

Timeline

Technical Support Engineer

WABTRONICS SECURITY SYSTEMS
02.2021 - Current

MAINTENANCE TECHNICIAN MEDICS/ANALYTICAL SYSTEMS.

SCIENCETRONICS LTD.
03.1987 - 11.1989

Na - Upgrade in Mechanical Electronics

NATIONAL VACATIONAL CENTRES

CERTIFICATE - Regional Studies

TAMBERE HIGH SCHOOL
Ephantus MuriukiEngineering