Dynamic Technical Support Engineer with a proven track record at SCIENCETRONICS LTD., where I enhanced equipment performance and customer satisfaction through expert maintenance and troubleshooting. Skilled in IT Infrastructure Planning and fostering productive team relationships, I significantly improved system reliability and efficiency. My approach emphasizes root cause analysis and customer relationship management, ensuring high-quality technical solutions. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over Number years in software support in global environment. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
IT Infrastructure Planning