Entire Meja
Community & Operations Manager
Nairobi, ,Kenya
Summary
Results-driven professional with 4+ years of experience in community engagement, business and project management, and administrative operations. Passionate about cultivating collaborative environments, driving business growth, and delivering exceptional member experiences. Skilled in strategic planning, team leadership, and client relations across diverse industries.
Overview
5
5
years of professional experience
Work History
Community & Business Development Manager
Shiriki House Ltd
Nairobi, 30
01.2021 - Current
- Facilitated expansion into two new office co-working spaces, contributing to 68% increase in company revenue over three years.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Developed marketing strategies for increased visibility of community programs, space and events.
- Managed member retention strategies, upselling memberships, and service offerings.
- Implemented regular community-building activities and conceptualized internal events and new initiatives.
- Directly managed client relationships, ensuring exceptional experiences and addressing concerns promptly.
- Collaborated with Finance team on budget preparation and cost control measures.
- Provided administrative support, including scheduling, document management, and data entry.
Operations & Community Associate
Shiriki House
Nairobi
05.2020 - Current
- Emulated company culture and values to team members and ensured exceptional member experiences.
- Managed location team, hiring, onboarding, and training processes.
- Ensured accurate finance and accounting procedures, maintaining location P&L.
- Developed and implemented strategies for client management and community engagement.
- Oversaw day-to-day location facilities management in close collaboration with the Facilities & Projects Team.
- Managed administrative tasks, including correspondence, record-keeping, and office supply management.
- Provided excellent customer service, addressing inquiries from residents and visitors in timely manner.
- Increased occupancy rate 65% with improved marketing and tenant relations strategies.
- Served as liaison between various internal departments to ensure efficient communication regarding shared goals related to resident services.
Project and Administrative Assistant
Sustainet Group
Nairobi, 30
05.2019 - 06.2020
- Maintained organized project files, adhering to internal guidelines and USAID Cooperative Agreement regulations.
- Coordinated logistics for project events, emphasizing sustainability practices in venue booking, catering, and material procurement.
- Handled receptionist duties, effectively directing inquiries and relaying messages to staff.
- Conducted comprehensive information searches across various platforms, ensuring precise data retrieval.
- Assisted in organizing conferences, meetings, and travel logistics with a focus on sustainable practices.
- Compiled detailed meeting minutes and provided administrative support to both consultants and project staff.
- Managed procurement, distribution, and inventory of office supplies, ensuring sustainable and eco-friendly choices when possible.
- Supported development of projects aimed at innovative and sustainable transformation of agri-food systems.
- Collaborated closely with consultants to integrate sustainable practices into project strategies and initiatives.
Education
BBA - Business Administration And Management
The Management University of Africa
Kenya 04.2001 -
Associate of Arts - Broadcast Journalism
Kenya Institute of Mass Communication
Nairobi,Kenya 04.2001 -
Skills
Administrative Skills & Customer Support
Organizational & Communication Skills
Client Relationship Management
Detail-Oriented & Highly Efficient
Analytical skills
Leadership & People Management Qualities
Timeline
Community & Business Development Manager
Shiriki House Ltd
01.2021 - Current
Operations & Community Associate
Shiriki House
05.2020 - Current
Project and Administrative Assistant
Sustainet Group
05.2019 - 06.2020
BBA - Business Administration And Management
The Management University of Africa
04.2001 -
Associate of Arts - Broadcast Journalism
Kenya Institute of Mass Communication
04.2001 -