ENOCK LANG'AT
GENERAL MANAGER
Nairobi,Kenya
Summary
Advanced Operations Manager offering over 3 years of experience and proven success in logistics and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
General Manager of Operations
RICHARDSON ENTERPRISES
NAIROBI, NAIROBI
04.2018 - 06.2020
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Represented company to vendors, municipal customers and other external stakeholders across public and private engagement's.
Operations Officer
AXAK ENTERPRISES LTD
Nairobi , Nairobi
01.2016 - 12.2017
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Maintained constructive client and vendor relationships.
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Verified compliance with best business practices throughout organization.
Logistics Team Member
SPANEX LTD
Eldoret , UASIN GISHU COUNTY
01.2013 - 12.2015
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with finance department to resolve invoicing and delivery problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Verified accurate account invoicing through collaboration with accounting department.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and deliveries,.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
Education
Bachelor of Science - Applied Business Computing (Hons)
University of Sunderland
09.2011 - 08.2012
IMIS Higher Diploma - Management of Information Systems
VISIONS INSTITUTE oF PROFESSIONALS
Nairobi 01.2011 - 06.2011
IMIS Diploma - Management of Information Systems
VISIONS INSTITUTE oF PROFESSIONALS
Nairobi 01.2010 - 12.2010
A+ certification in Computer hardware and software maintenance - Computer Installation And Repair Technology
DATA TO INFORMATION COLLEGE
Eldoret 01.2009 - 11.2009
Diploma - Information Technology
Digital Advisory And Learning Center (DALC)
Eldoret 01.2009 - 12.2009
Skills
Management information systems
undefinedCertification
A+ Certification
Affiliations
January 2011 TO DATE: Licentiate member at the Institute for the Management of Information Systems (LIMIS)
January 2013 to date: Member of the British computer society. (BCS Membership Number: 990465399)
Timeline
General Manager of Operations
RICHARDSON ENTERPRISES
04.2018 - 06.2020
Operations Officer
AXAK ENTERPRISES LTD
01.2016 - 12.2017
Logistics Team Member
SPANEX LTD
01.2013 - 12.2015
Bachelor of Science - Applied Business Computing (Hons)
University of Sunderland
09.2011 - 08.2012
IMIS Higher Diploma - Management of Information Systems
VISIONS INSTITUTE oF PROFESSIONALS
01.2011 - 06.2011
IMIS Diploma - Management of Information Systems
VISIONS INSTITUTE oF PROFESSIONALS
01.2010 - 12.2010
A+ Certification
12-2009
A+ certification in Computer hardware and software maintenance - Computer Installation And Repair Technology
DATA TO INFORMATION COLLEGE
01.2009 - 11.2009
Diploma - Information Technology
Digital Advisory And Learning Center (DALC)
01.2009 - 12.2009
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