Knowledgeable about IT systems and eager to bring strong analytical and problem-solving skills to new role. Offering solid foundation in technical support, customer service, and teamwork, with keen interest in continuous learning. Ready to use and develop skills in data analysis, system troubleshooting, and project management in IT analyst role.
Hi, I’m
Emmanuella Ochieng'
IT Analyst
Nairobi
Summary
Overview
5
years of professional experience
Work History
Muasalat LimitedNairobi
IT analyst (Consultant)
10.2022 - 04.2024
Job overview
- Trained 50+ system users on software upgrades therefore resulting in better system use and functionality .
- Conducted 3 feasibility studies to inform the proper implementation and adaptation of information system to the business processes.
- Collaborated with a team of 10 IT professionals in the migration of 2000+ users to an online learning information system within a month with 80% user satisfaction.
- Advised on the required systems modifications in accordance to the client's recommendations to enhance workflows and meet business needs by 25%
- Conducted cybersecurity assessments on the systems to help mitigate against threats while implementing information systems security measures improving system security by 80%
- Monitored system performance using recognized and agreed criteria in accordance with the quality assurance standards.
Virtually Testing FoundationL.A.
Virtual Intern
10.2021 - 12.2021
Job overview
- Performed 2 penetration of tests weekly on vulnerable web applications using Burp Suite and Wireshark.
- Generated one penetration-testing report weekly from hands-on labs, providing Proof of Concept to demonstrate practice.
- Proposed methods to mitigate vulnerabilities in the OWASP Top 10, improving the security of the vulnerable application.
- Shared knowledge and experience with other interns in the team.
- Followed the end to end compliance procedures.
- Sought feedback actively and used it to improve performance.
Shami-O Organics
Office Administrative Assistant
04.2019 - 03.2021
Job overview
- Conducted product research to assess the demand for an organic called Spirulina using surveys and questionnaires and increased the customer base by 5%
- Generated reports on Excel and PowerPoint to conduct trend analysis and research on competitors while identifying target markets to help optimize the website, which leveraged customer retention by 10%.
- Organized and scheduled weekly meetings and appointments with 10+ clients through emails, streamlining company operations and communication through Mailchimp.
- Collaborated with marketing team to raise awareness on Spirulina on social media, growing a following on Facebook and Instagram by 60% through direct marketing..
- Initiating, recording and updating all customer interactions through call reports and customer relationship management system (CRM).
Education
United States International University-AfricaNairobi, Kenya
Bachelor of Science from Information Systems and Technology
09.2018 - 2022.04
University Overview
- Focus on Forensic Information Technology and Cybercrime.
- Coursework in: Information Systems Security, Forensic Accounting & Fraud Investigation Security, Information Systems Audit, Information Technology and Cybercrime, Computer Forensics & Investigation.
Skills
Data Managementundefined
Interests
Community Service
Reading
Sports
Languages
English
Fluent
Swahili
Native
Accomplishments
Accomplishments
USIU - Africa Student Representative (Sep 2021 to Jul 2022)
Responsibilities:
- Advised students during my office hours for 10+ hours while collaborating on school activities such as Electoral College Week and Mr. & Miss USIU-Africa pageant.
- Linked 5+ final year students with potential investors for funding on solution based IT projects, boosting IT student morale and commitment to projects.
- Engaged in leadership training with 50+ students fostering social and leadership skills.
USIU- Africa Rotaract Club President (Jun 2020 to Jul 2021)
Responsibilities:
- Managed the annual club budget consisting of student funds from the school administration.
- Organized meetings to facilitate carrying out of monthly club projects involving community.
- Represented the club in fellowship meetings with other Rotaract clubs, fostering networking meetings and collaboration on projects with other clubs.
- Proposed engaging club activities such as Game Nights, outdoor activities such as hiking, increasing club membership by 25%.
- Supplied monthly club reports on the projects and updates at the monthly club leaders meeting.
References
References
References available upon request.Timeline
IT analyst (Consultant)
Muasalat Limited
10.2022 - 04.2024
Virtual Intern
Virtually Testing Foundation
10.2021 - 12.2021
Office Administrative Assistant
Shami-O Organics
04.2019 - 03.2021
United States International University-Africa
Bachelor of Science from Information Systems and Technology
09.2018 - 2022.04
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Contract WorkPart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home option401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work weekPersonal development programsHealthcare benefitsCompany CulturePaid sick leaveQuote
Good judgment comes from experience. Experience comes from bad judgment.
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Abhishek NigamAbhishek Nigam
Territory Manager at Navneet Toptech Limited /Navneet Education LimitedTerritory Manager at Navneet Toptech Limited /Navneet Education Limited