Emmanuel Waya
Nairobi
Summary
With over 15 years of hospitality experience in Kenya and abroad, I excel in hotel operations management, resource planning, procurement, supply chain management, business strategy, and turnaround management. I have a proven track record in developing procedures, service standards, and operational policies, implementing control measures to reduce costs and increase revenues. I design training programs to boost customer focus, energy, and team spirit among employees. My skills include excellent written and verbal communication, interpersonal relations, and problem-solving, allowing me to thrive in multi-cultural environments.
Over 15 Years of Experience Internships in the UK and the USA, Operations Manager, General Manager Started working in the hotel industry as a Management Intern on a UK TWES trainee work permit with Choice Hotels Europe (1 year), then proceeded to the US for further Practical Hotel Management training for an additional 18 months.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
General Manager
CORAT Africa Hotel
1 2018 - Current
- Develop marketing strategies, manage sales targets
- Hire qualified personnel when needed
- Organize and coordinate staff and operations of front of house, housekeeping, food and beverage, and stores
- Check supplies and equipment quantity and quality
- Manage budgets, approve and manage hotel expenditures
- Develop and communicate standard operating procedures
- Establish standards for customer service
- Ensure adherence to relevant legal, health, and safety regulations and guidelines
- Keep and update relevant documents and records
- Develop pre-business plan post-COVID-19.
General Manager
Jumuia Hotel Kisumu
01.2013 - 01.2018
- Develop annual business plan, sales strategies, and new product development ideas
- Ensure highest standards of professional services to customers
- Initiate cost-effective controls and revenue management techniques
- Prepare, review, and assess monthly or periodic financial statements
- Develop strategies for organizing, staffing, planning, and executing functionalities
- Provide training for hotel staff in delivering care that meets the best standards and practices
- Create brand image for the hotel
- Develop day-to-day operations and functions ensuring total guest satisfaction.
Operations Manager
Imperial Hotel Kisumu
01.2010 - 01.2013
- Manage overall operations of the hotel
- Supervise housekeeping and cleanliness
- Implement the upgrade from Micros Fidelio to Opera system
- Design and manage staff welfare programs
- Generate useful reports through the monthly Operations Managers Dashboard
- Set targets for the sales team and various outlets
- Handle guest complaints and manage feedback
- Participate in hotel marketing exhibitions and sales and marketing calls
- Develop and train hotel’s standard operating procedures.
Banqueting Manager
Sarova Whitesands Beach Resort & Spa
01.2009 - 01.2010
- Market and sell conference and banqueting facilities
- Ensure rooms are prepared for events
- Conduct continuous job performance evaluations of staff
- Manage conference P&L accounts
- Handle operational functions like pre-shift staff briefings, duty roster creation, and shift management.
Restaurant Manager
Intercontinental Nairobi
01.2006 - 01.2009
- Oversee daily operations for five food and beverage outlets
- Schedule staff weekly
- Monitor beverage stocks and requisitions daily
- Ensure proper service standards through regular service audits
- Train and develop staff to improve service quality
- Conduct daily revenue and sales audits to align with hotel budgets
- Maintain good communication through monthly team meetings
- Handle costing, forecasting, and budgeting for outlets.
Education
MBA Candidate -
Liverpool John Moores University
BSc. in Hospitality Management - undefined
Kenyatta University
01.2016 - 04.2021
Diploma in Hotel Management - undefined
Kenya Utalii College
01.1999 - 04.2003
KCSE Mean Grade B - undefined
Chesamisi High School, Bungoma
Skills
FIDELIO
Opera
Fortune
SKY
and other Hotel Information Systems
Proficient in Microsoft Office (Word, Excel, PowerPoint)
English
Japanese
Chinese
Leadership and Management: Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches team members to meet high-performance standards
Critical Thinking and Communication: Effective communicator who conveys information both verbally and in writing
Customer Service: Consistently meets internal and external customer needs and expectations by providing world-class customer experiences
Flexibility and Adaptability: Thrives in environments requiring the ability to prioritize and juggle multiple concurrent tasks Positive, resilient, and open to new ideas
Affiliations
- Institute of Hospitality (HCIMA)
- Lake Victoria Tourism Association
Managementtraininginternships
- 01/01/2003, 12/31/2004, Management Intern, Choice Hotels Europe, UK
- 01/01/2004, 12/31/2005, Food and Beverage Management Intern, Stonehedge Inn & Spa, USA
References
- Dr. Oliver Kisaka, Managing Director, CORAT Africa, +254 733 400065, +254 722 349497, os.kisaka@coratafrica.com
- Mrs. Munira Gilani, Director, Imperial Hotel Kisumu, +254 721 889476 / +254 734 619342, munira@gilani.co.ke
- Dr. Nelson Makanda, Vice Chancellor, Africa International University, +254 733 371996
- Mr. Benard Amaya, Lecturer, Kenya Utalii College, +254 724 799 891, bamaya@utalii.ac.ke
Timeline
BSc. in Hospitality Management - undefined
Kenyatta University
01.2016 - 04.2021
General Manager
Jumuia Hotel Kisumu
01.2013 - 01.2018
Operations Manager
Imperial Hotel Kisumu
01.2010 - 01.2013
Banqueting Manager
Sarova Whitesands Beach Resort & Spa
01.2009 - 01.2010
Restaurant Manager
Intercontinental Nairobi
01.2006 - 01.2009
Diploma in Hotel Management - undefined
Kenya Utalii College
01.1999 - 04.2003
General Manager
CORAT Africa Hotel
1 2018 - Current
MBA Candidate -
Liverpool John Moores University
KCSE Mean Grade B - undefined
Chesamisi High School, Bungoma
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