Emmanuel Odhiambo Wesonga
Nairobi
Summary
Bilingual Customer Service Representative with bilingual communication strengths and a calm, structured approach to supporting 20-30 enquiries across 3+ channels per shift with 80-89% resolved without follow-up in fast-moving settings. Brings clear explanation skills, classroom management, and steady follow-through from secondary school teaching practice to customer-facing work. Prepared to handle enquiries with professionalism, adapt language for different needs, and keep interactions organized and respectful.
Overview
5
5
Languages
2
2
years of professional experience
Work History
Student Teacher (Teaching Practice)
St. Paul's Lubinu Girls Secondary School
2022.07 - 2022.09
- Taught mathematics and business studies to secondary school students over a three-month placement
- Earned an A grade for the teaching practice placement
- Coached the school volleyball team alongside teaching duties
- Developed lesson plans aligned with curriculum standards to enhance student engagement.
- Facilitated classroom activities promoting collaborative learning and critical thinking skills.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with faculty to integrate technology into lessons effectively.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
Volunteer
St. Luke's Ihonje Secondary School
2021.01 - 2021.04
- Supported classroom activities by assisting teachers and preparing educational materials.
- Organized school events and facilitated student participation to enhance community engagement.
- Collaborated with peers to implement tutoring sessions for struggling students, improving academic performance.
- Assisted in maintaining school facilities, ensuring a safe and clean learning environment for students.
- Maintained clean, neat, and operational facilities to serve program needs.
- Improved literacy rates with weekly volunteer tutoring sessions.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Tracked service activities and outcomes against outlined plans and goals.
Education
Bachelor of Education (Arts) - Mathematics and Business Studies
Kenyatta University
Nairobi, Nairobi Province, Kenya2027-11
Kenya Certificate of Secondary Education -
St. Luke's Ihonje Secondary School
Mumias, Kakamega District, Kenya 2001.04 -
Kenya Certificate of Primary Education -
Ihonje Primary School
Mumias, Kakamega District, Kenya 2001.04 -
Skills
Mathematics education
Business studies
Lesson planning
Assessment preparation
Bilingual communication
Classroom management
Team leadership
Clear communication
Student engagement
Behavior management
Interests
Reading novels, Swimming, Team leadership
Timeline
Student Teacher (Teaching Practice)
St. Paul's Lubinu Girls Secondary School
2022.07 - 2022.09
Volunteer
St. Luke's Ihonje Secondary School
2021.01 - 2021.04
Kenya Certificate of Secondary Education -
St. Luke's Ihonje Secondary School
2001.04 -
Kenya Certificate of Primary Education -
Ihonje Primary School
2001.04 -
Bachelor of Education (Arts) - Mathematics and Business Studies
Kenyatta University
swimming
reading novels, gaming