EMMANUEL ODHIAMBO
Destination Consultant
Nairobi
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Tour Manager
AFRICAN TOUCH SAFARIS LTD
05.2023 - Current
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Coordinated accommodations for crew and tour transportation between destinations.
- Oversaw marketing, PR and location-specific promotions.
- Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.
- Partnered with marketing team, construction workers, and drivers to coordinate logistics.
Senior Destination Consultant & Team Leader
AFRICAN TOUCH SAFARIS LTD
02.2022 - Current
- Met or exceeded goals by developing long-standing relationships with clients and soliciting new business through referrals and repeat business.
- Prepared and processed related trip documents and invoices.
- Demonstrated strong knowledge of products and packages.
- Dealt professionally with requests, complaints, reviews and refunds.
- Served clients by planning and selling domestic and international travel vacations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Groups Sales Specialist and Tour Leader
TWIGA TOURS & CAR HIRE
07.2019 - 01.2022
- Conducting market research to identify selling possibilities and evaluate customer (corporate, schools and churches) needs
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Setting up meetings with potential clients and listening to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Designing exciting tour packages and programs for inbound and outbound travel
- Accompanying groups to destinations as a Tour Leader
- Performing tour costing for groups
- Comparing rates from various tours suppliers to remain competitive
- Tracking budgets and expenses while providing activity reports.
Assistant Tours Manager & Senior Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2018 - 07.2019
- Managing a team as a team leader
- Deputizing the Tours Manager as assigned from time to time
- Performing the duties of a Tour Consultant as described below.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2016 - 03.2019
- Marketing tour products to individual travelers, corporate and schools
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Designing exciting tour packages and programs for inbound and outbound travel
- Advising clients on the best seasons to travel
- Accompanying groups to destinations as a Tour Leader
- Performing tour costing for various customer inquiries
- Comparing rates from various tours suppliers to remain competitive
- Tracking budgets and expenses while providing activity reports
- Managing a team as a team leader.
Sales Consultant
AUTOCOM JAPAN LTD
10.2015 - 03.2016
- Handling inquiries on email and on call
- Provide customers with information about vehicles and the company
- Importing vehicles to Kenya and other countries in the Region.
Store Keeping Assistant
VALENCIA GARDENS
07.2014 - 02.2015
- Taking orders on utensils and other equipment for outside catering
- Taking orders for in-house use
- Keeping log of available utensils and equipment on a daily basis
- Making deliveries of the utensils and equipment on order.
Attachment– 12 weeks full-time
KWS MALINDI MARINE PARK
05.2013 - 08.2013
- Assisted in the preparation of vote books and other financial records
- Conducted market research into client demographics
- Assisted in the preparation of employee medical records and other human capital records
- Was engaged in the procurement and stores department
- Attended the World Environment day
- Helped sensitize schools and institutions on environment care.
Internship - 8 Weeks Full-time
KAIRI TOURS AND SAFARIS LTD
05.2012 - 07.2012
- Developed customized travel itineraries for clients
- Booked guests into hotels
- Picked up clients from the airport and from the hotel
- Undertook any other duty assigned to me.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Shop Assistant
UCHUMI SUPERMARKETS LTD- LANGATA HYPER
07.2009 - 08.2010
- Making LPOs for goods
- Conducting rotation of goods in the store to avoid expiration
- Undertaking stock-count after 3 months
- Attending to customer complaints and comments.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
Education
Bachelor of Tourism Management - Tours, Travel And Hospitality
University of Eldoret
Eldoret, KENYA 08.2010 - 11.2014
Kenya Certificate of Secondary Education -
Pumwani Secondary School
Nairobi, KENYA 02.2005 - 11.2008
Skills
Meeting Coordination
undefinedPersonal Competencies
- Ability to work in a fast-paced environment with set deadlines
- Excellent oral and written correspondence with an exceptional attention to detail
- Highly organised with a creative flair for project work
- Honest, disciplined and with integrity.
- Fast learner and goal oriented.
- Enthusiastic self-starter and a proven team player
References
- Mr Willis Osore, Wildlife Permitting and Utilization Officer, KWS Headquarters, Nairobi, KENYA, +254721169482, wosore@kws.go.ke
- Mr Alphonce Juma, Tourism Regulatory Officer, Tourism Regulatory Authority, +254711559277, alphoncej@ymail.com
- Mr Nandwa J. Musambayi, Academic Staff, University of Eldoret, P.O. Box 2769, Eldoret, KENYA, +254724407065, nandwajmusambayi@gmail.com
Timeline
Tour Manager
AFRICAN TOUCH SAFARIS LTD
05.2023 - Current
Senior Destination Consultant & Team Leader
AFRICAN TOUCH SAFARIS LTD
02.2022 - Current
Groups Sales Specialist and Tour Leader
TWIGA TOURS & CAR HIRE
07.2019 - 01.2022
Assistant Tours Manager & Senior Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2018 - 07.2019
Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2016 - 03.2019
Sales Consultant
AUTOCOM JAPAN LTD
10.2015 - 03.2016
Store Keeping Assistant
VALENCIA GARDENS
07.2014 - 02.2015
Attachment– 12 weeks full-time
KWS MALINDI MARINE PARK
05.2013 - 08.2013
Internship - 8 Weeks Full-time
KAIRI TOURS AND SAFARIS LTD
05.2012 - 07.2012
Bachelor of Tourism Management - Tours, Travel And Hospitality
University of Eldoret
08.2010 - 11.2014
Shop Assistant
UCHUMI SUPERMARKETS LTD- LANGATA HYPER
07.2009 - 08.2010
Kenya Certificate of Secondary Education -
Pumwani Secondary School
02.2005 - 11.2008
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