EMMANUEL ODHIAMBO
Destination Consultant
Nairobi
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Tour Manager
AFRICAN TOUCH SAFARIS LTD
05.2023 - Current
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Coordinated accommodations for crew and tour transportation between destinations.
- Oversaw marketing, PR and location-specific promotions.
- Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.
- Partnered with marketing team, construction workers, and drivers to coordinate logistics.
Senior Destination Consultant & Team Leader
AFRICAN TOUCH SAFARIS LTD
02.2022 - Current
- Met or exceeded goals by developing long-standing relationships with clients and soliciting new business through referrals and repeat business.
- Prepared and processed related trip documents and invoices.
- Demonstrated strong knowledge of products and packages.
- Dealt professionally with requests, complaints, reviews and refunds.
- Served clients by planning and selling domestic and international travel vacations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Groups Sales Specialist and Tour Leader
TWIGA TOURS & CAR HIRE
07.2019 - 01.2022
- Conducting market research to identify selling possibilities and evaluate customer (corporate, schools and churches) needs
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Setting up meetings with potential clients and listening to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Designing exciting tour packages and programs for inbound and outbound travel
- Accompanying groups to destinations as a Tour Leader
- Performing tour costing for groups
- Comparing rates from various tours suppliers to remain competitive
- Tracking budgets and expenses while providing activity reports.
Assistant Tours Manager & Senior Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2018 - 07.2019
- Managing a team as a team leader
- Deputizing the Tours Manager as assigned from time to time
- Performing the duties of a Tour Consultant as described below.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2016 - 03.2019
- Marketing tour products to individual travelers, corporate and schools
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Designing exciting tour packages and programs for inbound and outbound travel
- Advising clients on the best seasons to travel
- Accompanying groups to destinations as a Tour Leader
- Performing tour costing for various customer inquiries
- Comparing rates from various tours suppliers to remain competitive
- Tracking budgets and expenses while providing activity reports
- Managing a team as a team leader.
Sales Consultant
AUTOCOM JAPAN LTD
10.2015 - 03.2016
- Handling inquiries on email and on call
- Provide customers with information about vehicles and the company
- Importing vehicles to Kenya and other countries in the Region.
Store Keeping Assistant
VALENCIA GARDENS
07.2014 - 02.2015
- Taking orders on utensils and other equipment for outside catering
- Taking orders for in-house use
- Keeping log of available utensils and equipment on a daily basis
- Making deliveries of the utensils and equipment on order.
Attachment– 12 weeks full-time
KWS MALINDI MARINE PARK
05.2013 - 08.2013
- Assisted in the preparation of vote books and other financial records
- Conducted market research into client demographics
- Assisted in the preparation of employee medical records and other human capital records
- Was engaged in the procurement and stores department
- Attended the World Environment day
- Helped sensitize schools and institutions on environment care.
Internship - 8 Weeks Full-time
KAIRI TOURS AND SAFARIS LTD
05.2012 - 07.2012
- Developed customized travel itineraries for clients
- Booked guests into hotels
- Picked up clients from the airport and from the hotel
- Undertook any other duty assigned to me.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Shop Assistant
UCHUMI SUPERMARKETS LTD- LANGATA HYPER
07.2009 - 08.2010
- Making LPOs for goods
- Conducting rotation of goods in the store to avoid expiration
- Undertaking stock-count after 3 months
- Attending to customer complaints and comments.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
Education
Bachelor of Tourism Management - Tours, Travel And Hospitality
University of Eldoret
Eldoret, KENYA 08.2010 - 11.2014
Kenya Certificate of Secondary Education -
Pumwani Secondary School
Nairobi, KENYA 02.2005 - 11.2008
Skills
Meeting Coordination
Report Writing
Presentations
Fast Learner
Teamwork and Collaboration
Client Relationships
English Fluency
Interpersonal and Social Skills
Strategic Planning and Analysis
Attention to Detail
Telephone Etiquette
Microsoft Office Suite
Creativity and Innovation
Personal Competencies
- Ability to work in a fast-paced environment with set deadlines
- Excellent oral and written correspondence with an exceptional attention to detail
- Highly organised with a creative flair for project work
- Honest, disciplined and with integrity.
- Fast learner and goal oriented.
- Enthusiastic self-starter and a proven team player
References
- Mr Willis Osore, Wildlife Permitting and Utilization Officer, KWS Headquarters, Nairobi, KENYA, +254721169482, wosore@kws.go.ke
- Mr Alphonce Juma, Tourism Regulatory Officer, Tourism Regulatory Authority, +254711559277, alphoncej@ymail.com
- Mr Nandwa J. Musambayi, Academic Staff, University of Eldoret, P.O. Box 2769, Eldoret, KENYA, +254724407065, nandwajmusambayi@gmail.com
Timeline
Tour Manager
AFRICAN TOUCH SAFARIS LTD
05.2023 - Current
Senior Destination Consultant & Team Leader
AFRICAN TOUCH SAFARIS LTD
02.2022 - Current
Groups Sales Specialist and Tour Leader
TWIGA TOURS & CAR HIRE
07.2019 - 01.2022
Assistant Tours Manager & Senior Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2018 - 07.2019
Tours Consultant
AFRICAN TOUCH SAFARIS LTD
03.2016 - 03.2019
Sales Consultant
AUTOCOM JAPAN LTD
10.2015 - 03.2016
Store Keeping Assistant
VALENCIA GARDENS
07.2014 - 02.2015
Attachment– 12 weeks full-time
KWS MALINDI MARINE PARK
05.2013 - 08.2013
Internship - 8 Weeks Full-time
KAIRI TOURS AND SAFARIS LTD
05.2012 - 07.2012
Bachelor of Tourism Management - Tours, Travel And Hospitality
University of Eldoret
08.2010 - 11.2014
Shop Assistant
UCHUMI SUPERMARKETS LTD- LANGATA HYPER
07.2009 - 08.2010
Kenya Certificate of Secondary Education -
Pumwani Secondary School
02.2005 - 11.2008