Emmanuel Muchesia
SALES AND TICKETING AGENT
Summary
Knowledgeable Customer sales agent with strong foundation in customer service, Airline reservation systems and problem-solving. Successfully managed ticketing operations while ensuring seamless travel experiences for customers. Demonstrated effective communication and multitasking skills in high-pressure environments.
Overview
3
3
Certifications
2
2
Languages
Work History
Sales and Ticketing Agent
Kenya Airways
08.2025 - Current
As a passionate and detail-oriented airline professional,I deliver seamless travel experiences through expert booking,ticketing and customer support. Key responsibilities include:
- Process flight bookings, reissues, and refunds using Amadeus reservation system
- Provide personalized customer service, resolving queries and complaints with professionalism
- Promoting ancillary services including seat upgrades and baggage options
- Coordinate with airport operations and travel partners to ensure smooth passenger handling.
- Meet and exceed sales targets while ensuring compliance with quality standards.
Education
High School Diploma -
KQ PRIDE CENTER
Nairobi,Kenya 04.2001 -
Skills
Excellent Knowledge of Geography and arithmetic
Computer skills
Knowledge of amadeus reservation system
Selling skills
Customer service
Certification
Certificate In Galileo Airline Reservation system
Timeline
Sales and Ticketing Agent
Kenya Airways
08.2025 - Current
Certificate In Galileo Airline Reservation system
07-2025
Certificate in Amadeus Airline Reservation system
06-2025
Certificate In Aviation security
05-2025
High School Diploma -
KQ PRIDE CENTER
04.2001 -