EMMANUEL MAINA
Mombasa, Mombasa District
Summary
Diligent administration assistant/driver with solid background in logistics driving. Proven ability to ensure timely and accurate deliveries while maintaining high standards of safety and efficiency. Demonstrated proficiency in route planning and vehicle maintenance.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Port Clerk/logistics Driver
Parth International
02.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Safeguarded company assets by securing cargo during transport and promptly addressing any potential hazards or issues that arose.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced customer satisfaction through timely deliveries and clear communication with clients.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Conducted thorough vehicle inspections before and after each shift to ensure safety and compliance with regulations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Monitored and tracked budgets and expenses.
Driver Schaefer/tour Driver
Avis Kenya
01.2021 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Maximized fuel efficiency through strategic route planning without compromising guest satisfaction.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Assisted guests with special needs, demonstrating empathy and professionalism in addressing their concerns.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Handled emergency situations calmly and effectively, prioritizing the safety and well-being of all passengers.
- Actively participated in industry trainings and workshops to continuously improve knowledge of local geography, history, and culture.
- Offered insightful commentary on local history and attractions during tours, enriching guests'' understanding of the area.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Administration Assistant/Driver Supervisor
Staffing Africa
01.2020 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Executed record filing system to improve document organization and management.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
Education
No Degree - Certificate And Diploma in Community Development
Laikipia Universty
Laikipia09-2021
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
Languages
English
kiswahili
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
French
Beginner (A1)
Timeline
Port Clerk/logistics Driver
Parth International
02.2022 - Current
Driver Schaefer/tour Driver
Avis Kenya
01.2021 - 12.2021
Administration Assistant/Driver Supervisor
Staffing Africa
01.2020 - 12.2021
No Degree - Certificate And Diploma in Community Development
Laikipia Universty
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