EMMANUEL JUMA
Business Administrator
Kitale
Summary
Diligent clinical coordinator with background in overseeing clinical activities and improving patient care processes. Recognized for implementing efficient workflows that enhance operational productivity and streamline communication across departments. Demonstrated expertise in managing patient schedules and maintaining detailed records, ensuring high standards of care and compliance.
Overview
10
10
years of professional experience
Work History
Clinical Co-ordinator
Penda Health
03.2025 - Current
- Welcome patients warmly, address their concerns promptly, and manage their inquiries about services and pricing.
- Efficiently manage patient wait times, keeping patients informed about their queue status and proactively addressing any delays.
- Facilitate clear and accurate communication with other departments (Nursing, Laboratory, Medical Providers, etc.) regarding patient visits, ensuring confidentiality.
- Provide secretarial and administrative support, including office administration, customer service, schedule management, and database management.
Front Office Personnel
Prolix Solutions Hospital
05.2024 - 10.2024
- Receiving and registering of the patients.
- ETIMS compliance.
- Handling claim forms/ preauthorizations.
- Handing over cash/invoices on daily basis.
- Notifying NHIF claims.
- Booking clinic patient.
Front Office Personnel
Metropolitan Hospital
03.2019 - 01.2024
- Managing transactions with customers using cash registers.
- Collecting payments whether in cash or credit.
- Provide outpatient related front office service in line with assigned duties.
- Discharging patients and checking out the patients.
- Finalizing invoices for the patient after the services for the patients to know much they have spent.
- Receive, sort and distribute incoming mail.
- Involve general production and distribution of documents and reports.
- Booking appointment for patients who want see specialists.
Intern
National Health Insurance Fund
10.2018 - 09.2019
- Member registration and updating of contributors dependents.
- Customer care relations as well as front office management.
- Receiving, recording and dispatching hospital and general claims.
- Assisting NHIF clients in making individual payments, checking if the payments have reflected and counter checking MPESA receivables whereas Printing of member statements(if necessary).
- System Filing and member management.
- Assigning and changing of member facility.
Intern
Kenya National Library Service
10.2015 - 12.2015
- Front office management.
- Customer care relations.
- Cash office management.
Education
Diploma - Business Management
Nairobi Technical Training Institute
11.2017
Certificate - Information Technology
PAFOF Institute
03.2013
Kenya Certificate of Secondary Education (KCSE) - undefined
ST. Marks Boys High School
01.2012
Kenya certificate of primary education (KCPE) - undefined
Peter Kibukosya Primary School
Languages
English
Kiswahili
Personal Information
- ID Number: 32104009
- ID Number: 32104009
- Date of Birth: 31st December 1994
- Nationality: Kenyan
- Marital Status: Single
Hobbies and Interests
- Travelling and networking
- Sporting activities including football
- Volunteering
- E-Gaming
Timeline
Clinical Co-ordinator
Penda Health
03.2025 - Current
Front Office Personnel
Prolix Solutions Hospital
05.2024 - 10.2024
Front Office Personnel
Metropolitan Hospital
03.2019 - 01.2024
Intern
National Health Insurance Fund
10.2018 - 09.2019
Intern
Kenya National Library Service
10.2015 - 12.2015
Diploma - Business Management
Nairobi Technical Training Institute
Certificate - Information Technology
PAFOF Institute
Kenya Certificate of Secondary Education (KCSE) - undefined
ST. Marks Boys High School
Kenya certificate of primary education (KCPE) - undefined
Peter Kibukosya Primary School
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