Emmanuel ANYIKA
VERSATILE
Nairobi,Kenya
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of post-secondary education
3
3
years of professional experience
Work History
Customer Retention Agent
SOLAR RAYS SACCO
Nairobi, KENYA
02.2021 - Current
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Effective liaison between customers and internal departments.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed over 50 customer calls per day.
Sales Representative
CICERO BRANDY
Nairobi, KENYA
01.2020 - 01.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored more than 20 new sales representatives.
- Implemented brand marketing and sales campaigns.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Census Enumerator
KENYA NATIONAL BUREAU OF STATISTICS
Nairobi, KENYA
12.2019 - 12.2019
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Visited assigned neighborhoods and knocked on over 50 doors to encourage participation in Census.
- Leveraged smartphones to record information.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Project Manager Team Leader
254 ENTERTAINMENT
Nairobi, KENYA
01.2019 - 06.2019
- Completed assignments ahead of deadline.
- Adhered to industry practices, company standards and safety protocols in work.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Worked with team of 30 professionals focused on meeting brand ambassadors project needs.
Waiter
SAROVA STANLEY HOTEL
Nairobi, KENYA
01.2018 - 08.2018
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained over 100 customer satisfaction by clarifying questions about orders and specialty items.
Election Poll Worker
IEBC
Nairobi, KENYA
08.2017 - 08.2017
- Responsible for proper and orderly voting at polling stations.
- Conduct elections in polling location in that county.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed around 60 daily logs for management review.
Filing Clerk
KHAMINWA AND KHAMINWA
Nairobi, KENYA
01.2017 - 04.2017
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Implemented improvements to file systems and procedures.
Swimming Coach
SANANA HOTEL
MOMBASA, KENYA
01.2016 - 05.2016
- Taught daily swim instruction to students varying in ages with different ability levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Prepared equipment before each class class and stored items promptly after classes.
- Guided10 students per day on improving swimming speeds, developing kicking techniques and maintaining breathing.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Planned classes covering different ages and ability levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
No Degree - BUILT ENVIRONMENT iN REAL ESTATE AND PROPERTY
TECHNICAL UNIVERSITY oF KENYA
KENYA, NAIROBI 05.2016 - 08.2021
PRIMARY SCHOOL
JUNDA PRIMARY SCHOOL
MOMBASA 01.2003 - 11.2011
HIGH SCHOOL
INGOTSE BOYS HIGH SCHOOL
WESTERN, KAKAMEGA 01.2011 - 11.2015
COMPUTER STUDIES
CHRISTIAN INDUSTRIAL TRAINING CENTRE
KENYA, MOMBASA 01.2016 - 03.2016
Skills
Planning and Coordination
Training & Development
Leadership
Good listening skills
Flexible & Adaptable
Self-motivated professional
Client Service
Customer Relations
Product promotions
HOBBIES/PERSONAL INTEREST
READING AND WRITING
ART WORK
WATCHING MOVIES
SOCIALIZING
CHURCH ACTIVITES
VISTING ORPHANAGES
SCOUTING
MUSIC
TRAVELING
Timeline
Customer Retention Agent
SOLAR RAYS SACCO
02.2021 - Current
Sales Representative
CICERO BRANDY
01.2020 - 01.2021
Census Enumerator
KENYA NATIONAL BUREAU OF STATISTICS
12.2019 - 12.2019
Project Manager Team Leader
254 ENTERTAINMENT
01.2019 - 06.2019
Waiter
SAROVA STANLEY HOTEL
01.2018 - 08.2018
Election Poll Worker
IEBC
08.2017 - 08.2017
Filing Clerk
KHAMINWA AND KHAMINWA
01.2017 - 04.2017
No Degree - BUILT ENVIRONMENT iN REAL ESTATE AND PROPERTY
TECHNICAL UNIVERSITY oF KENYA
05.2016 - 08.2021
Swimming Coach
SANANA HOTEL
01.2016 - 05.2016
COMPUTER STUDIES
CHRISTIAN INDUSTRIAL TRAINING CENTRE
01.2016 - 03.2016
HIGH SCHOOL
INGOTSE BOYS HIGH SCHOOL
01.2011 - 11.2015
PRIMARY SCHOOL
JUNDA PRIMARY SCHOOL
01.2003 - 11.2011