Hi, I’m
Emma Kinaro
Personal Assistant
Nairobi,Nairobi
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Summary
Detail-oriented, highly organized, creative problem solving and decision making skills, ethical, high integrity and discrete, administrative procedures and support, efficient Secretary, and a team player offering solid background in office environments supporting business operations. Accustomed to fast-paced jobs, meeting deadlines, handling routine needs, as well as special projects, event planning, and travel arrangements. Devoted to team efficiency, willing to take on new tasks, and promoting positive business relations.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in microsoft word, excel, powerpoint and correspondence management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
years of professional experience
Work History
Maiteri & Associates
Personal Assistant /Administrative Assistant
01.1997 - Current
Job overview
- Organizing domestic and international travel and hotel accommodations for the Managing Director, staff and guests
- Provide general office and administrative support including data entry and processing invoices for payments, organize and update filing systems and record keeping for easy retrieval
- Perform various personal assistant functions including typing, filing, answering phones, reply to emails, preparing reports and maintaining records
- Order and maintain inventory of supplies and assist in the care and maintenance of office equipment
- Accurately and timely complete updates to databases and spreadsheets
- Coordinating conferences, meetings and special events, including catering and equipment setup
- Continually updating with training in current versions of Microsoft Excel, Word & PowerPoint.
Elida Ponds (K) Ltd
Customer Service Representative
06.1996 - 02.1997
Job overview
- Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
- Handled customer inquiries, billing questions, payments, and service requests
- Anticipated needs and resolved problems to keep customers happy
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved customers' service or billing complaints by exchanging merchandise or adjusting bills
- Helped improve processes and products by relaying customer feedback
- Met inbound customer needs while maintaining strict performance targets
- Referred unresolved customer grievances to designated departments for further investigation
- Compiled customer feedback to recommend improvements to management
- Discussed promotions and special offers to customers to increase sales
- Sold products to customers during routine service calls using strong cross-selling abilities.
Limlands Shoe Co. Ltd
Secretary
01.1996 - 05.1996
Job overview
- Managed emails and text message communications for personal and business use
- Made travel arrangements for executives
- Cultivated efficient, performance-oriented environment for executives
- Managed and maintained executives' schedules
- Supported travel needs, arranging accommodations, airfare and ground transportation conferences, meetings, and other events
- Promoted productivity by handling schedules and correspondence
- Handled confidential calendar and record keeping information with skill and discretion
- Controlled access to executives and minimized disruptions.
Education
University of Toronto
Personal Support Worker
07.2021
University Overview
True
Oxbridge Institute
Computer Applications
05.2000
University Overview
True
Independent Communications Associates
Personal Empowerment
11.1999
University Overview
True
Independent Communications Associates
Time Management
03.1999
University Overview
True
Skills
- Excellent Oral and written Communication skills
- Ability to Multitask
- Client focused and attention to detail
- Excellent IT skills in Microsoft Office Suite and administrative support
- Complex problem-solving skills
- Business operations support
- Expense Management
- Event Planning
- Project Coordination
- Personal Correspondence
- Client Relations
- Call Screening
- Multitasking Abilities
- Attention to Detail
- Flexible and Adaptable
- Teamwork and Collaboration
- Cultural Awareness
- Dependable and Responsible
- Active Listening
- First Aid/CPR
- Good Telephone Etiquette
- Planning and Coordination
- Self-Motivated
- Clerical Support
- Interpersonal Communication
- Problem-Solving
Languages
English
Kiswahili
Personal Information
- Year of Birth: 1975
- Nationality: Kenyan
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant /Administrative Assistant
Maiteri & Associates
01.1997 - Current
Customer Service Representative
Elida Ponds (K) Ltd
06.1996 - 02.1997
Secretary
Limlands Shoe Co. Ltd
01.1996 - 05.1996
University of Toronto
Personal Support Worker
Oxbridge Institute
Computer Applications
Independent Communications Associates
Personal Empowerment
Independent Communications Associates
Time Management
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