Emmaculate Sirtui

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention

• Responded to customer requests for products, services and company information
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
• Performed data entry to record call notes, suggestions and questions
• Followed up with customers about resolved issues to maintain high standards of customer service
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Developed, and implemented marketing and advertising campaigns
• Planning meetings and trade shows
• Maintain databases for all customers
• Maintained up-to-date knowledge of product and service
• Applied highly effective selling skills while properly engaging and presenting solutions to customers
• Recommended Training Analysis Need to customers, thoroughly explaining details to better understand product or service before purchase
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Effectively communicated with customers about account changes, new training and exams products or services
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
• Provided primary customer support to internal and external customers in fast-paced environment
• Assisted 60 to 100 customers in average in day by answering questions, responding to inquiries and handling telephone requests
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
• Promoted diversity and inclusion within workplace through educational presentations targeting management teams.
• Planned and executed events and marketing programs to increase qualified leads.
• Compiled product and customer data to generate informed profit projections
• Devised content strategy to effectively engage target audiences
• Spearheaded public relations efforts that resulted in increased media exposure and brand recognition
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
• Developed comprehensive marketing plans for product launches, driving successful outcomes
• Collaborated with developers, advertisers and production managers to market products and services
• Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters
• Identified target audiences and devised campaigns to match target demographics and optimize results
• Created and managed social media campaigns to increase brand engagement
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits
• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers
• Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
• Traveled to promote current programs and drive marketing through trade shows and industry conferences
• Analyzed consumer usage patterns to identify trends and target key demographics
• Managed workflow between staff, coordinating documents and creative material distribution
• Led creative brainstorming sessions that resulted in innovative ideas for promotional projects
• Wrote and distributed press releases to increase brand visibility
• Assisted in budget management for marketing department, ensuring cost-effective allocation of resources
• Trained junior team members on marketing best practices, fostering culture of continuous improvement
• Managed social media channels to boost online presence and engagement with consumers
• Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission
• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials
• Built strong relationships with industry influencers, securing positive coverage in relevant publications
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations
• Implemented key initiatives and activities aligned with brand strategy and brand advocacy
• Optimized email campaigns to increase open and click-through rates
• Completed and submitted monthly and yearly reports to support executive decision making
• Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives
• Captured new customers by optimizing business strategies and launching products to diversify offerings
• Launched marketing activities for new product lines and market penetration
• Contributed to creation of sales presentations that effectively communicated product value propositions
• Mentored local personnel on best practices and protocols to maximize productivity
• Generated sponsorships with related and partnering entities to enhance marketing objectives
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
• Oversaw marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable gro
• Resolved problems, improved operations and provided exceptional service
• Identified issues, analyzed information and provided solutions to problems
• Adaptable and proficient in learning new concepts quickly and efficiently
• Directed product development using in-depth knowledge of vendor landscape and industry insight
• Optimized website content for search engines, enhancing visibility and organic traffic
• Developed and implemented targeted digital strategy to improve business performance
• Planned and executed marketing campaigns to target groups, areas and wider community
• Maintained reporting and developed actionable insights to continually improve branding efforts
• Managed and oversaw design of marketing material and promotional literature for organization
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
• Contributed to creation of sales presentations that effectively communicated product value propositions
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits
• Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels
• Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists
• Conducted market research to identify new opportunities and target markets

• Conducted pre-flight briefings to ensure seamless coordination among crew members, maximizing efficiency during flight.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Responded to transportation questions and requests for information from children and parents.
• Answered passenger questions and provided solutions to issues arising during flights.
• Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
• Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting safe travel environment.
• Provided personalized assistance to passengers with special needs, ensuring their comfort throughout flight experience.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
• Maintained clean and organized cabin environment for comfort of passengers during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Supported team morale by maintaining positive attitude, even under challenging circumstances or during long-haul flights.

• Developed and responded to incoming and outgoing correspondence.
• Providing information about product and services
• Monitored employee progress and gave feedback to management and additional training requirements.
• Assembled completed orders and processed accurate payments to minimize accounting errors
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
• Reduced process incons
• Coordinated efficient product deliveries to meet customers' demands
• Reduced process inconsistencies and effectively trained team members on best practices and protocols
• Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines
• Increased efficiency and team productivity by promoting operational best practices
• Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
• Investigated and resolved customer inquiries and complaints quickly
• Resolved associate, tool and service delivery issues revealed by statistical reports
• Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery
• Implemented and developed customer service training processes
• Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals
• Attended to customer complaints and processed product return or replacement requests
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Fulfilled customers' special requests for merchandise and delivery times
• Unloaded delivery trucks and safely transported goods from stockroom to assigned floor
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Operated office-type machinery and binding equipment to efficiently support retail customers
• Exhibited high energy and professionalism when dealing with clients and staff
• Developed and updated databases to handle customer data
• Resolved customer complaints promptly, resulting in increased loyalty and repeat business
• Promptly responded to inquiries and requests from prospective customers
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
• Monitored customer feedback and made adjustments to improve service quality
• Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships
• Met customer call guidelines for service levels, handle time and productivity
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Created and maintained detailed database to develop promotional sales
• Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons
• Kept customer spaces clean, neat and organized for maximum appeal
• Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates
• Maintained up-to-date knowledge of product and service changes
• Assisted customers in making informed purchase choices and selecting products
• Completed and processed paperwork for new and existing customers needing specialized assistance
• Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
• Demonstrated excellent product knowledge by staying up-to-date on industry trends and new arrivals instore
• Tracked sales and service activities and prepared daily reports for management review and analysis
• Trained staff on operating procedures and company services
• Managed timely and effective replacement of damaged or missing products
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Cross-trained and backed up other customer service managers
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style
• Followed up with customers about resolved issues to maintain high standards of customer service
• Trained new employees on store procedures and systems, contributing to the development of a high-performing team
• Processed transactions efficiently using point-of-sale systems, reducing wait times for customers
• Implemented promotional strategies effectively within the store layout resulting in increased visibility of featured products
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
• Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment
• Cross-trained and provided backup support for organizational leadership
• Educated customers about billing, payment processing and support policies and procedures
• Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
• Maintained a clean and organized store environment for optimal shopping experience
• Investigated and resolved accounting, service and delivery concerns
• Followed-through on all critical inter-departmental escalations to increase customer retention rates
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Assisted customers with finding suitable products, leading to higher sales revenue
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Responded proactively and positively to rapid change
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
• Delivered prompt service to prioritize customer needs
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
• Protected products from damage by using proper packaging and bagging techniques
• Trained new personnel regarding company operations, policies and services
• Sought ways to improve processes and services provided
• Enhanced customer satisfaction by providing timely and accurate product information
• Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence
• Enhanced productivity levels by anticipating needs and delivering outstanding support
• Learned and adapted quickly to new technology and software applications
• Developed strong organizational and communication skills through coursework and volunteer activities
• Proven ability to learn quickly and adapt to new situations
• Gained strong leadership skills by managing projects from start to finish
• Developed and maintained courteous and effective working relationships
• Developed strong communication and organizational skills through working on group projects
• Worked flexible hours across night, weekend, and holiday shifts
• Demonstrated leadership skills in managing projects from concept to completion
• Passionate about learning and committed to continual improvement
• Delivered services to customer locations within specific timeframes
• Provided professional services and support in a dynamic work environment
• Excellent communication skills, both verbal and written
• Proved successful working within tight deadlines and a fast-paced environment
• Cultivated interpersonal skills by building positive relationships with others
• Exercised leadership capabilities by successfully motivating and inspiring others
• Organized and detail-oriented with a strong work ethic

• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
• Maintained strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Ensured seamless travel experiences for clients by coordinating necessary arrangements such as accommodations, transportation, and special requests
• Checked baggage at gate and loaded onto ramp
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
• Collaborated with team members to achieve monthly sales targets through effective communication and teamwork
• Maintained strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces
• Produced and shared customer service reports to support management decision-making
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
• Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts
• Resolved customer complaints, ensuring timely resolution and maintaining positive relationships
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
• Coordinated with other departments to ensure seamless integration of ticketing services with other aspects of travel planning, such as itinerary creation and destination recommendations
• Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

• Plans shipments based on product availability and customer requests
• Handles supply chains or distribution in company and makes sure that goods are delivered on time.
• Tracks orders to ensure timely deliveries
• Reviews purchase orders and shipping documents to ensure accuracy
• Prepares shipping documents (like invoices, purchase orders and bills of lading).
• Receives products and coordinates delivery
• Manages and overseeing administrative processes as instructed by Manager.
• Performs various duties such as filing documents, tracking orders, liaising and working with clients and supplier
• Enhanced intern productivity by assisting with project coordination and providing ongoing support
• Conducted research for various projects, leading to well-informed decisions and successful outcomes
• Helped meet changing demands by recommending improvements to business systems or procedures
• Frequently inspected production area to verify proper equipment operation
• Participated in workshops and presentations related to projects to gain knowledge
• Explored new technologies and approaches to streamline processes
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
• Conducted extensive research for startup company projects
• Completed research, compiled data, updated spreadsheets, and produced timely reports
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
• Maintained overall safe work environment with employee training program
• Gained strong leadership skills by managing projects from start to finish
• Worked well in team setting, providing support and guidance
• Cultivated interpersonal skills by building positive relationships with others
• Adaptable and proficient in learning new concepts quickly and efficiently
• Worked effectively in fast-paced environment
• Strengthened communication skills through regular interactions with others
• Maintained overall safe
• Maintained overall safe work environment with employee training programs and enforcement of safety