Emmaculate Ochieng
Nairobi
Summary
Dynamic professional with a strong foundation in customer service and sales strategies. Proven ability to enhance customer satisfaction and train staff effectively, ensuring high standards of service and product expertise. Motivated individual skilled in training and enhancing customer service strategies. Experience in sales and house management, with a focus on product expertise and team performance, ready to drive impactful outcomes.
Overview
3
3
years of professional experience
Work History
Salesperson
Alice kimani
Nairobi
01.2025 - Current
- Assisted customers with product selection and provided detailed information.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service strategies.
- Conducted regular stock checks to ensure product availability.
- Trained new staff on sales techniques and store policies.
House Manager
Aisha Mohammed Ali sabiani
Jazan
04.2022 - 09.2024
- Implemented standards for cleanliness, hygiene, and organization throughout residence.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Mixed water and detergents or acids to prepare cleaning solutions.
Education
Some College (No Degree) - Business Administration
Masinde Muliro Univr
BungomaSkills
- Customer service excellence
- Sales strategies
- Product expertise
- Relationship management
- Customer care
Languages
English
First Language
Arabic
Beginner
A1
References
References available upon request.
Timeline
Salesperson
Alice kimani
01.2025 - Current
House Manager
Aisha Mohammed Ali sabiani
04.2022 - 09.2024
Some College (No Degree) - Business Administration
Masinde Muliro Univr