Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Emmaculate Muthoki

Emmaculate Muthoki

Nairobi

Summary

Digital Marketing Manager with extensive experience at Mind Interventions Hub, specializing in strategic planning and content creation. Proven expertise in SEO optimization and customer relationship management, resulting in enhanced digital marketing strategies and increased brand engagement. Strong analytical skills utilized to drive insights and inform future strategies. Demonstrated leadership and effective communication abilities foster strong partnerships and team collaboration.

Overview

3
3
years of professional experience

Work History

Digital Marketing Manager

Mind interventions hub
Nairobi
01.2024 - 04.2025
  • Delivered marketing strategy updates to upper-level management.
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
  • Created content for websites, blogs and email newsletters to engage customers with the brand.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Improved short- and long-term digital marketing strategies.
  • Planned and implemented strategies for paid search campaigns across multiple ad networks.

Customer Support Specialist

LSAT Unplugged
Chicago
01.2023 - 12.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Created detailed reports on customer feedback for management review.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.

Digital Marketing Executive

Dreamearn Enterprise
Nairobi
01.2022 - 12.2023
  • Researched new technologies that could benefit the organization's digital marketing efforts.
  • Monitored digital marketing trends and technologies to stay ahead of the competition and propose innovative solutions.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Developed marketing strategies based on corporate objectives and market trends.

Education

Some College (No Degree) - Digital Marketing

India Institute of Digital Education
India

Some College (No Degree) - Organizational Leadership

Global Leadership Training
Kenys

High School Diploma -

Zetech University
Nairobi

Skills

  • Digital marketing
  • Content creation
  • Social media management
  • SEO optimization
  • Email marketing
  • Data analysis
  • Customer relationship management
  • Team leadership
  • Communication skills
  • Problem resolution
  • Strategic planning
  • Project management

Languages

English
First Language
Swahili
Advanced (C1)
C1

Timeline

Digital Marketing Manager

Mind interventions hub
01.2024 - 04.2025

Customer Support Specialist

LSAT Unplugged
01.2023 - 12.2024

Digital Marketing Executive

Dreamearn Enterprise
01.2022 - 12.2023

Some College (No Degree) - Digital Marketing

India Institute of Digital Education

Some College (No Degree) - Organizational Leadership

Global Leadership Training

High School Diploma -

Zetech University

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Emmaculate Muthoki