EMMA ADHIAMBO

Assist and take instructions from clients whilst forming an accurate assessment and understanding of their needs in order to act in a way that adheres to the bank's procedures.

Duties and Responsibilities

• Identify fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Assist customers by handling cheque encashments, withdrawals, and deposits in accordance with laid down procedures.
• Perform due-diligence on documentation and KYC checks before any transaction to effectively manage AML/CFT risks
• Review all transactions and instructions to ensure they are correctly written and signed in compliance with clients’ mandates to prevent potential losses.
• Onboard new customers and cross sell bank's products to existing clients.
• Serve as initial point of contact for consumer enquiries and attend to them within acceptable turnaround times with an aim of generating sales, satisfying and retaining the customers
• Respond to general enquiries about banks’ products and services while identifying and assessing Customer needs to achieve satisfaction and retention

Achievements

• Maintained 0.00% Net operational losses and Teller differences.
• Achieved 96% Turnaround time per transaction and customer instruction
• Collaborated with entire branch members to ensure an overall 99% customer service ratings

Timely collection of qualitative and quantitative data using digital data collection tools such as ODK Collect and KOBO, while adhering to data quality guidelines.

Duties and Responsibilities

• Consistently met deadlines under tight constraints by utilizing effective time management techniques and consistently updating managers on progress.
• Maintained a strong understanding of industry trends and best practices in data collection by attending relevant conferences, workshops, and trainings.
• Adhered to strict confidentiality guidelines while handling sensitive or proprietary information during the data collection process.
• Presented findings from collected data in clear, concise reports for management review and decision-making purposes.
• Enhanced data accuracy by diligently reviewing and validating collected information.
• Executed quality control and quality assurance measures put in place during data collection, entry and editing to ensure completeness and accuracy of data collected.

Achievements

• Obtained complete responses from respondents and captured them with 100 % accuracy
• Interacted with respondents using the highest level of integrity and understanding earning their trust on first encounter increasing collected data quality by 63%

Carried out bookkeeping, day to day administrative support tasks, and customer service duties in compliance with the SACCO policies, procedures and controls systems.

Duties and Responsibilities

• Delivered timely, friendly & error free services (receiving deposits and loan payments, savings withdrawals etc) to all members
• Collaborated with co-workers to continually train members about the Sacco products, financial literacy, and the benefits of joining the Sacco. .
• Captured all financial data with 100 % accuracy and maintained up-to-date, accurate and complete records for all financial transactions.
• Managed Office petty cash including reimbursements, daily reconciliations and processing the entries into the ERP System
• Maintained correct records ensuring zero cases of misplaced documents, quick document retrieval and adherence to the filing system

Achievements

• Successfully trained new members on the Sacco products and the merits of joining the Sacco and managed to increase the Sacco membership from 1126 to 1209 within two years.
• Participated in the drafting and making of the Sacco’s 2018-2021 strategic plan.
• Resolved and answered client’s queries and complaints in a friendly, polite and ethical manner achieving 97% customer satisfaction.

Worked effectively with students of various ages to help them understand different education concepts

Duties and Responsibilities

• Prepared and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Partnered with parents to address questions, discuss academic progress and encourage learning goals.
• Collaborated with administrators and department team members to work on curriculum planning and assessment methods
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Achievements

• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement
• Achieved students’ physical, mental, and social development by implementing classroom games and outdoor recreational activities