Emily Kinya Kirimi
Nairobi
Summary
An organized and dedicated professional in providing exceptional customer service in fast-paced environments, offering keen attention to detail with strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Customer Relation and Sales & Marketing Executive
Access Business Management Conferencing International Limited Kenya
07.2021 - 12.2022
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshoot problems for callers and helped independently resolve common issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Closed over 50 consultative sales to increase profit
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Freelancer
Jamii, Telecommunication Limited
09.2020 - 01.2022
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Collected, arranged and input information into database system.
Tele-sales Agent
Platinum Credit Limited
01.2021 - 06.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Internship Student
Ewangan Child Development Program
01.2020 - 07.2020
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Provided clerical support, addressing routine and special requirements
Education
Bachelor of Arts - Political Science And Public Administration
University of Nairobi
Nairobi, Kenya12.2021
High School Diploma -
Isiolo Girls Secondary School, KCSE
Isiolo, Kenya11.2014
Primary Education - Primary Education
Waso Muslim Primary School
Kenya12.2010
Skills
- Report Development and Preparation
- Administrative Duties
- Phone and Email Etiquette
- Computer Literate
- Client Development and Retention
- Excellent at Customer Relations
- Network development
- Strong organizational skills
- Good team player
- Effective verbal and written Communication
- Emotional Intelligence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Relation and Sales & Marketing Executive
Access Business Management Conferencing International Limited Kenya
07.2021 - 12.2022
Tele-sales Agent
Platinum Credit Limited
01.2021 - 06.2021
Freelancer
Jamii, Telecommunication Limited
09.2020 - 01.2022
Internship Student
Ewangan Child Development Program
01.2020 - 07.2020
Bachelor of Arts - Political Science And Public Administration
University of Nairobi
High School Diploma -
Isiolo Girls Secondary School, KCSE
Primary Education - Primary Education
Waso Muslim Primary School
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