Emily Wanjiru
House Keeper
Nairobi
Summary
Dependable and punctual Housekeeper who works well with others and believes in
working hard to satisfy each customer. Over nine years in commerdial cleaning.
Dedicated and energetic professional who works well in fast-paced, high-volume
environments. Reilable and responsible with positive atttude. Courteous and cordial
with desire to maintain healtry iving environment for all residents
Overview
2
2
years of professional experience
1
1
Language
Work History
House Keeping Attendant
Sovereign Suits
04.2022 - Current
- .Greetings guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables in a waiting room.
- Assigning guests tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Deliver exceptional guest experience in hotel main restaurant by taking orders, delivering food and managing all guests requests.
- Volunteer for additional side work coverage of extra tables and staying late to managing closing shift.
- Monitor guests satisfaction and report issues to management promptly.
- Follow safety protocol and hotel procedures all times.
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Maintained hotel locker rooms, lounges, and back of house area.
- Sorted, washed, dried, and ironed guest laundry.
- Stocked room attendant carts with supplies.
- Attended to 60 guest rooms, including sweeping. mopping, and vacuuming
Waitress
Rock Beach Hotel and Resort
01.2020 - 01.2022
- Deliver exceptional guest experience in hotel main restaurant by taking orders, delivering food and managing all guests requests
- Volunteer for additional side work coverage of extra tables and staying late to managing closing shift
- Monitor guests satisfaction and report issues to management promptly
- Follow safety protocol and hotel procedures all times
- Draped and folded guests' dothing, paired shoes, and neally arranged toletries, replaced sheets, duvets, and pillowcases daly and used hospitality corners on all beds.
- Interacted positively wth residents whil cleaning apartmants and common areas
- Suppied guests with extra towe's and toiletries when requested,
- Provided detailed and timely cleaning services while working in fast-pace and environment with multiple interruptions
Education
Kenya Certificate of Secondary Education
11.2014
Diploma - Criminology
12.2018
Certificate - Hospitality
11.2019
Skills
Results oriented
Additional Information
• Achieved a 95% guest satisfaction rate by
consistently maintaining high standards of room
cleanliness.
• Cleaned an average of 15 rooms per shift,
exceeding the daily target by over 10%
• Assisted in inventory management, reducing supply
wastage by 8% through efficient usage
Timeline
House Keeping Attendant - Sovereign Suits
04.2022 - Current
Waitress - Rock Beach Hotel and Resort
01.2020 - 01.2022
Moi Girls Kamusinga - , Kenya Certificate of Secondary Education
Moi Universal - Diploma , Criminology
Ella Cleaning Services - Certificate , Hospitality
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